Employee satisfaction: What eSAT is and why you should track it
Businesses across industries have recognized employee satisfaction’s pivotal role in their overall success.
And it makes sense, right?
At its most basic, satisfied employees tend to exhibit higher levels of engagement, commitment, and enthusiasm when serving customers.?
Gauging and improving employee satisfaction can be difficult, but there’s one metric that’s becoming more and more common for tracking employee satisfaction.
That metric is called eSAT.
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BLOG POST by Cloudtalk: How to optimize customer acquisition costs in the face of economic turbulence
Customers are becoming more hesitant to spend their hard-earned money.?
In times like these, SaaS companies need to pay extra attention to their Customer Acquisition Cost (CAC) to ensure long-term profitability and sustainability.?
In this blog post, we’ll explore how to optimize your CAC in the face of economic instability and share practical tips to help your SaaS business survive and thrive.?Take a look at clever recommendations from our Head of Customer Success, Katarina Javorcikova.
Lenka Brozmanova, CMO at Nicereply, is the heart & engine of our marketing team. Today's tip comes from her!
"Anyone working in the CX segment or managing a team should read The Go-Giver. This short book teaches the Five Laws of Stratospheric Success and the power of giving.?
The book emphasizes changing one’s focus from getting to giving—putting others’ interests first and continually adding value to their lives—ultimately leading to unexpected returns."
Great cooperation :)