Employee Net Promoter Score (eNPS): What it is? [Full Guide]

Employee engagement has become a key metric for high-performing businesses to track since it was introduced over three decades ago.

Why?

Year after year, statistics have shown a clear link between highly engaged employees and better business outcomes. Gallup’s tenth employee engagement meta-analysis report found the following results of high employee engagement:

?? A whopping 43% less turnover in low-turnover organizations

?? 41% fewer product defect

?? A 10% increase in customer loyalty and engagement

?? An 18% increase in sales productivity

?? A 23% increase in profitability

Clearly, employee engagement is something you want to track.

Thankfully, tracking employee engagement has evolved over the years with different tools and methods.

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• 6 Types of Customers You Meet as a Support Manager
• Building Customer Loyalty: 9 Proven Steps to Boost Customer Retention

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BLOG POST by Faye: Customer Success - The Formula for Lasting Relationships

"The importance of customer experience cannot be overstated. Studies show that 85% of customers are willing to pay more for a better customer experience."

Companies today face an ever-increasing challenge of providing a customer experience that goes beyond simply addressing customer support inquiries.

The shift toward customer success has been a significant trend in recent years, which emphasizes taking a proactive approach toward customer relationships.

The ultimate goal is to help customers achieve their goals and create a long-term, sustainable relationship that extends beyond a single transaction.

Viliam Abo?i is responsible for product innovations, as a product manager at Nicereply.

"The Art of War offers valuable lessons on strategy, adaptability, leadership, and competitive advantage that can be applied by product managers to make informed decisions and drive the success of their products.

A very good exercise is coming up with ways of how to apply this timeless wisdom to the world of today."