Employee Happiness Index V/s Customer Satisfaction Index

The season of bi-annual or annual performance review is going around in many organizations across the globe. Employees are busy gathering artifacts to justify their performance. The management is worried about the bell curve & employees are calculating their possible percentage salary hike.

A consistent brainstorming activity takes place at the management level in figuring out ways to refine the existing policies/practices to increase customer satisfaction & organization revenues. However, when it comes to investing time in measuring the organization’s employee happiness index, it is usually considered as an AOB (any other business) activity.

It’s a common practice in many organizations to conduct multiple meeting sessions with  employee’s who have put down their resignation to understand the reason behind their hard decision & further pleasing them with the best possible options that they have on their plate to offer. The question is why such a reactive approach is being followed at work place? The management who expects their employees to act proactively, seems they themselves are following a reactive approach.

The senior level executives might celebrate over achieving their targets but they do might be unaware about an alarming situation of the declining employee happiness index. If achieving customer satisfaction is a critical concern then employee happiness health-check should also be given an equal priority. Organizations should urge to set employee happiness index targets to measure employee happiness levels by defining specific set of parameters & benchmarks similar to what they do to measure employee performance.

It is employees who collaborate to create an organization & not the other way around. An organization exists with the existence of its employees; else it would take no time for it to achieve extinction. Every person possesses a capability of delivering an outstanding performance but it depends how his talent is being harnessed. An employee’s performance is directly proportional to his happiness index. However, the unfortunate fact is that despite having a highly intellectual executive management, organizations fail to deliver on the human side of their employees.

To achieve employee happiness index, organization would require investing in resources to drill down into every employee’s brain, gaining insights about their expectations & having their concerns resolved effectively. In today’s world, where frequent job switch is a usual trend, employees prefer prioritizing in achieving work place satisfaction over compensation.

Now, the time is ripe, when organization’s should think extensively in transforming their policies & becoming more employee focused thereby providing employees a healthy work place environment to flourish, grow & sustain over a longer association.

Disclaimer:

Each word used by the author above represents his personal views. This article depicts no reference to any specific person / organization.

Thank you.