Employee Coaching Examples to Empower Agile Teams
I’m always on the lookout for articles about tips for employee coaching.
Here are a few snippets:
Being a manager has never been easy, and it doesn’t seem to be getting any easier. The workplace is more unpredictable than ever before. We require more from our managers, expect more from them, put more pressure on them, and yet (in many cases) continually fail to prepare them for their roles.
Employee coaching is just one additional need that calls upon managers' insights and expertise.
Here are several different examples of coaching and how it can make a difference:
1. Specific skills coaching
While working with a new customer success representative, a manager notes that they have a high number of unresolved tickets. Rather than telling them to “get through the backlog,” the manager works with that employee to create a process for resolving and escalating customer issues.
2. Sales coaching
A sales representative with a history of excellent sales is transferred to a new territory, where their numbers suffer. Working with their manager, they are able to identify where the disconnect is. Together, they craft new messaging and reach out to the sales enablement team, who builds content to help them reach buyers in the new market.
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3. Personal productivity practices
At work, there are usually multiple systems in place at any given time — the larger systems of the company, team-wide processes, and individual systems. Sometimes these clash with one another.
By paying attention and having conversations about routines, best practices, and resources with an employee, managers can help them streamline their individual processes. This isn’t the same as micromanaging, but rather, an inclusive practice built on respecting and understanding individual differences.
Want to know more? Head on over to the full article here for more ideas and perspective. Afterwards, why not drop me an email to share your thoughts at [email protected]; or call me on 0467 749 378.
Thanks,
Robert