This Employee Benefit is Helping Hospitals Retain Nurses and Physicians

The benefit healthcare staff are saying they "can't live without."

What if we told you concierge services are one of the best employee benefits you can offer stressed healthcare providers?

You might think, Is this a gimmick? What is an employee concierge, anyways?

We don’t blame you. A concierge service isn't an intuitive benefit choice for hospital leaders, but that doesn’t make it any less effective.

Our hospital clients have reduced burnout, increased retention and improved patient care.

And so can you.

Keep reading to discover why Best Upon Request’s (BEST) concierge services are an effective employee benefit solution for stressed healthcare providers.

Why Concierge Services Are an Effective Benefit for Healthcare Providers

Increase Retention

Program data revealed that 57% of BEST’s healthcare concierge customers were still engaging in the service after one year, while 43% of customers continued to engage for two years.

Overall, the concierge service increased customer volume by 23% despite COVID-19 pandemic shutdowns and limited services. Providers and staff continued to rely on the service for support, suggesting that a retained BEST customer is a retained employee.

Healthcare employees directly involved in patient care increased utilization the most. For example, nurse customer retention volume went up 36% and physician and APP retention volume increased by 41%.

Reduce Stress & Burnout

Stressed staff is one of the biggest challenges hospital systems are facing. Stress drives burnout, which causes turnover, which reduces clinical efficiency. It's a vicious cycle.

BEST's concierge service aims to break this cycle by managing time-strapped medical staff's personal to-do's. From mundane, medium-priority tasks to emergency errands, our team can take on almost anything draining time from your providers' busy lives.

Ninety-eight percent of healthcare staff who use our concierge program report that it reduces stress by reducing work-life friction.

This is why nurses, physicians and allied health professionals describe our concierge service as “the benefit you didn’t know you needed but can’t live without.”

“The benefit you didn’t know you needed but can’t live without.”

Once your providers no longer have to spend their weekend running errands, their lunch hour picking up dry-cleaning, their evening at a grocery store — after working a 12-hour shift — or their Saturday at Valvoline, they won’t be able to imagine going back to a time where they didn’t have an extra helping hand.

The Benefits of Concierge Services for Healthcare Providers

Time Savings

The most significant benefit of a concierge service is time savings, which aids in reducing stress and establishing an equilibrium between work and life demands.

Each of BEST’s services saves an hour on average, so the more your staff uses the service, the more time they’ll save.

• Our concierges are on-site and online, so your staff has robust support at work and on the go.
• Your providers can make a request anytime with 24/7/365 multi-channel access to their dedicated concierge team.
• Our award-winning mobile app has more than 30 service categories to browse from. It also tracks the status of requests and allows employees to communicate in real-time with their concierge.

Saving Money

Our service doesn’t just save your providers time; it saves them money as well.

As part of BEST’s service, your providers will have access to premium buying memberships and a vast network of vendor discounts, all at the touch of their fingertips via an online portal.

Whether it be an oil change and tire rotation, plane tickets, hotels, expedited shipping, or tickets to the hottest show in town, our concierge program gives your team access to unparalleled savings.

Work-Life Balance, Well-Being, Patient Satisfaction

As a healthcare professional, you know that work-life balance is a critical dimension of well-being. The dimension that you as an employer have the most potential to impact.

BEST’s concierge service is a simple, cost-effective way to make work-life balance more accessible to your providers.

Providers with more time and less stress have greater work-life balance, enhancing their well-being.

With a renewed sense of well-being, engagement increases and providers have more time and energy to pour into patient care.

In fact, one of our healthcare clients improved provider engagement by 10 percentage points after rolling out our service.

They achieved this resounding result by focusing on provider well-being, and a critical component of this focus was work-life balance.

The Biggest Difference Between BEST’s Concierge Services and the Other Guys’

1. Specialization

Best Upon Request specializes in serving hospital healthcare employees.

We understand hospitals are unique work environments that need tailored solutions.

Since 2000 we’ve partnered with hundreds of hospitals and saved healthcare employees thousands of hours.

Unlike the other guys, our concierge program for healthcare providers is not a regurgitated rebrand of the traditional concierge service designed for corporate settings.

2. Utilization

You may be surprised to learn that trust profoundly impacts utilization rates.

After all, who wants a stranger shopping for their intimate items, entering their home, or helping with a family emergency?

This is why BEST gives you a highly-vetted and dedicated concierge team that your providers will get to know and trust.

The more familiar your providers are with their concierge team, the more likely they are to use the service and the more deeply they lean on it, maximizing its benefits and your investment.

3. Quality of Concierges

There is no shortage of concierge companies, but not every concierge service is created equally.

After 20-plus years of partnering with healthcare systems, we believe a concierge program is only as strong as its actual concierges.

This is why we only recruit top-notch candidates that have passed an in-depth background screening.

Our concierges also go through our proprietary training program developed specifically for hospital settings.

Finally, BEST's client success team manages, develops and supports our concierges to ensure your providers receive top-of-the-line service.

When BEST’s highly trained concierges take on your healthcare providers’ to-do’s, they have more personal time.

With more personal time, they’re less stressed, and with less stress, they’re much less likely to burn out, resign or reduce their hours.

Not only do happier, healthier providers have more time to spend with patients, but the quality of care they provide significantly improves.

Giving your staff more time also gives your hospital better providers, and better providers deliver better care.