Empathy

“I’ve learned that people will forget what we said, people will forget what we did, but people will never forget how you made them feel.”

Let me begin by saying that there is nothing soft about empathy. It is not a soft skill. It is a core skill for effective leadership, better employee engagement and productive organisations.

In times of crisis, such as the one this year has thrown us all into, it becomes increasingly important for businesses to enable a culture of empathy because employees are more disengaged than ever. Suddenly there is no difference between work and home and the boundaries are blurred.

But why is it important to keep yourself in your employees’ shoes and feel what they are feeling? Because effective employee engagement is the only way to propel your organisation forward and improve productivity, especially when the future of work is remote.

#culture #employeeengagement #futureofwork #hr #productivity #leadershipdevelopment #employeeexperience #empathy #people