Empathy - A key skills for leaders!
Sally Walters
Regional Technical Lead @ Stantec | Fellow of Institution of Civil Engineers | Fellow of Institution of Engineering and Technology. RAE Visiting Professor - University of Exeter
Developing empathy is a valuable skill that allows us to understand and connect with others on a deeper level. Here are some strategies to help foster empathy:
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1. Active Listening: Practice active listening by fully focusing on the speaker without interrupting or formulating your response. Pay attention to their verbal and non-verbal cues, and try to understand their emotions, perspectives, and experiences.
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2. Put Yourself in Their Shoes: Imagine yourself in the other person's situation, considering their background, experiences, and beliefs. This exercise helps to broaden your perspective and develop a deeper understanding of their feelings and motivations.
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3. Practice Non-Judgment: Avoid making assumptions or passing judgment on others. Recognize that everyone has their own unique journey, and their actions and beliefs are shaped by a multitude of factors. Approach interactions with an open mind and suspend judgment to create a safe space for empathy to flourish.
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4. Validate Emotions: Acknowledge and validate the emotions expressed by others, even if you don't necessarily agree with their perspectives. Let them know that you understand and respect their feelings, as this helps to build trust and rapport.
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5. Seek Diverse Perspectives: Actively seek out diverse perspectives and engage with people from different backgrounds, cultures, and experiences. Exposure to a variety of viewpoints expands your knowledge and challenges your preconceived notions, fostering empathy and understanding.
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6. Practice Self-Reflection: Engage in regular self-reflection to examine your own biases, beliefs, and values. Understand how your own experiences and perspectives may influence your interactions with others. By gaining self-awareness, you can approach conversations with humility and a willingness to learn.
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7. Read Empathy-Building Literature: Read books or articles that explore different cultures, experiences, and perspectives. Literature can provide insights into the lives of others, helping you develop empathy and a broader understanding of the world.
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8. Volunteer and Engage in Community Service: Engaging in community service or volunteering allows you to connect with people from diverse backgrounds and circumstances. By actively participating in activities that benefit others, you can learn about their challenges, needs, and aspirations, fostering empathy and compassion.
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9. Practice Empathetic Communication: When communicating, be mindful of your tone, body language, and choice of words. Show genuine interest in others' stories and experiences. Reflect their emotions back to them to demonstrate that you understand and empathize with their feelings.
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10. Cultivate Curiosity: Develop a genuine curiosity about others. Ask open-ended questions and show interest in their lives, experiences, and perspectives. Curiosity fuels empathy and encourages deeper connections with others.
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Remember, developing empathy is a lifelong journey that requires continuous practice and self-reflection. By incorporating these strategies into your daily life, you can cultivate a greater sense of empathy and forge meaningful connections with those around you.
The Coaches and Consultants for Engineering and Project Teams I Uniting teams to overcome their greatest challenges I Finding the joy in teamwork I Team, 1:1 Leadership and Bid Coaching I ??????
1 年No 1 is definitely the fundamental building block for empathy here. That and asking, “What’s your experience been of xxxx?” and “How does/did that make you feel?”. You’ll get a much richer insight into someone’s life and needs as a result.
Water and Wastewater Treatment Design Expert Leading Projects for Stantec, with a passion for understanding people. Neurodiversity advocate. Expert lunch maker and photographer.
1 年Love this ??
Business Group Leader Water - UK
1 年A great article Sally Walters ??