Empathy Is Not About Fixing Problems

I love this video, as I think it's a great description  of what empathy is all about.

It's so easy to look to go into solution mode, but more often than not people are just wanting you to see things the way they see them, understand how they feel.

I know for myself, as I'm a problem solver, that at times it's difficult to just listen and not try and fix the problem.