Empathy Is Not About Fixing Problems
Gordon Tredgold Globally Ranked Leadership Expert
Global Gurus Top Leadership Expert, Coach and Speaker - "RESULTS BASED LEADERSHIP"
I love this video, as I think it's a great description of what empathy is all about.
It's so easy to look to go into solution mode, but more often than not people are just wanting you to see things the way they see them, understand how they feel.
I know for myself, as I'm a problem solver, that at times it's difficult to just listen and not try and fix the problem.