Emotional Intelligence: The Invisible Skill Driving Workplace Success

By Sasha Govender

What if I told you that your success in work and life hinges not just on your IQ, but also on another kind of intelligence? Enter Emotional Intelligence (EI), the ability to perceive, understand, manage, and regulate your own emotions and those of others.

So why does this matter, especially in the workplace? The importance of Emotional Intelligence has been increasingly acknowledged in work settings, owing to its impact on teamwork, leadership, and overall organisational climate.

History of Emotional Intelligence

Early Concepts

The concept of emotional intelligence has roots in psychology that date back to the early 20th century. Initially, the focus was primarily on cognitive intelligence, or IQ. However, as psychologists began to realise that this was only part of the equation, the spotlight started to shift.

Modern Interpretations

The term "Emotional Intelligence" was popularised in the '90s, primarily by psychologist and author Daniel Goleman. He emphasised that EI is just as important as IQ for success in various aspects of life.

The Five Components of Emotional Intelligence

Self-Awareness

Knowing oneself is the cornerstone of emotional intelligence. Self-awareness allows you to recognise your emotional triggers, strengths, and weaknesses. You understand why you feel a certain way and how your emotions can affect people around you.

Self-Regulation

Having recognized your emotions, the next step is managing them. Self-regulation involves keeping disruptive emotions and impulses in check.

Motivation

Being motivated not only refers to external rewards but also internal drives. People with high EI are generally self-motivated and are adept at striving to meet their objectives.

Empathy

Empathy is the ability to understand and share the feelings of another. This quality helps in building relationships and is essential for teamwork.

Social Skills

Effective communication and social skills are the final components. They allow individuals to navigate social complexities and build positive relationships.

Knowing oneself is the cornerstone of emotional intelligence. Self-awareness allows you to recognise your emotional triggers, strengths, and weaknesses.

The Connection Between Emotional Intelligence and Success

At Work

Ever wonder why some people climb the corporate ladder effortlessly while others struggle? It’s not just about expertise or technical skills; it’s also about emotional intelligence. According to experts like Coach On Call, emotional intelligence plays a vital role in career success.

In Relationships

High EI often correlates with successful relationships. This is because emotionally intelligent people are better at understanding and meeting the emotional needs of their partners.

In General Well-being

Your emotional intelligence directly affects your mental health. High EI helps in reducing stress, enhancing relationships, and improving overall life satisfaction.

It’s not just about expertise or technical skills; it’s also about emotional intelligence... it plays a vital role in career success.

Why Companies Value Emotional Intelligence

Teamwork

Working in a team requires understanding and respecting emotions. Companies value employees who can work well with others, making emotional intelligence an invaluable asset.

Communication

Good communication is more than just speaking and listening; it’s also about understanding the emotions that come with the words.

Leadership

Leaders with high levels of emotional intelligence can manage teams effectively, inspire action, and create a positive work environment.

...it’s also about understanding the emotions that come with the words.

Measuring Emotional Intelligence

EQ Tests

There are various tests designed to measure EI. These tests can offer valuable insights into your emotional functioning.

Behavioural Indicators

Some behaviours, such as how one reacts in stressful situations or resolves conflicts, can also serve as indicators.

Improving Emotional Intelligence

Mindfulness

Being present in the moment can drastically improve your emotional intelligence. Mindfulness helps in achieving better self-awareness and regulation.

Active Listening

Practicing active listening can greatly improve your empathy and social skills.

Professional Coaching

For those serious about improving their EI, professional coaching services like Coach On Call offer targeted programs. They have specific techniques to help individuals understand and manage their emotions better.

Expert Opinions

Coach On Call's Perspective

Emotional intelligence is more than a buzzword; it's a life skill. Organisations are now recognising this, and communications experts such as Coach On Call have become more sought after than ever in developing emotionally intelligent leaders.

Case Studies

Studies have shown that organisations with emotionally intelligent employees and leaders have higher levels of productivity, better staff retention, and greater customer satisfaction.

Emotional Intelligence is not just another fad; it's an essential skill set for success in today's complex world. Companies are increasingly recognizing its importance, and individuals are realizing the benefits it offers in both professional and personal spheres.