Emotional intelligence = Business success? | Londoners lead remote trend | New EHRC employee support guides | The JARS guide to tailoring your CV

Is emotional intelligence within management the key to business success? ??

This may be the case, according to new research which has recently uncovered a strong link between emotionally intelligent managers and improved business performance. Dr Bilal Zaghmout , of York St. John University , conducted a comprehensive study involving 150 managers and staff across UK companies, revealing that firms led by emotionally intelligent managers not only create more positive work environments but also achieve higher profitability.

Dr Zaghmout's study involved a diverse sample of 30 UK businesses, including both SMEs and large corporations, with participants who were mid-level managers with at least five years of leadership experience. The research methodology included:

• Surveys and interviews with managers
• Self-assessment of emotional intelligence on a 1-7 scale
• Comparison of emotional intelligence scores with various business performance metrics
• Data adjustment to isolate the effect of emotional intelligence

What were the highlights of the research??

• Performance Boost: A 10% increase in a manager's emotional intelligence score corresponded to a 7% increase in overall business performance, including profitability.
• Employee Engagement: Managers with high emotional intelligence were found to excel at conflict resolution, team building, and maintaining employee morale, leading to increased engagement and lower turnover rates.
• Adaptability and Innovation: Companies under emotionally intelligent leadership demonstrated higher innovation rates and better adaptation to market changes.
• Customer Satisfaction: These firms reported happier customers, contributing to increased income.

The study also found emotionally intelligent management positively influenced and impacted several key business metrics including:?

• Revenue growth
• Profitability
• Return on investment
• Employee satisfaction
• Customer satisfaction
• Innovation capacity

Following the release of the report, Dr Zaghmout recently presented these statistics at the British Academy of Management conference at Nottingham Trent University, emphasising that “higher levels of emotional intelligence among managers significantly positively affected both individual and organisational performance.’’

This research underscores the importance of emotional intelligence in management, suggesting that organisations can gain valuable insights by exploring these skills further. As businesses strive for success in the ever-changing market and challenging economic climate, cultivating emotional intelligence among leaders may prove to be a crucial strategy for enhancing performance, innovation, and overall business outcomes.

Do you believe your workplace could benefit from more emotionally intelligent managers? Let us know your thoughts in the comments below ??

Hot Topic: London workers spend least time in office among global cities ??

Trending on LinkedIn is the news that, according to recent research by the Centre of Cities thinktank, workers in London spend the least amount of time in the office compared to their counterparts in five other global cities. The study found that Londoners work from the office an average of 2.7 days per week, while Paris leads the ranking with 3.5 days.

The research, which examined office attendance in Paris, Singapore, New York, Sydney, London, and Toronto, revealed that London experienced the second-largest decrease in office days since the pandemic. Workers in the UK capital now spend 1.2 fewer days per week in the office on average.

Key findings for London included:

• Over 25% of workers go to the office just once or twice a week
• 62% attend the office at least three days a week
• London was the only city where younger workers were more likely to go into the office than their older colleagues

In contrast, Paris saw 80% of workers going into the office at least three days a week.

Factors influencing London's low office attendance

The Centre for Cities identified commuting costs as a major factor affecting London's office attendance. More than 40% of London workers cited saving on travel expenses as a key reason for working from home.

The thinktank suggests that UK businesses should follow the example set in Paris, where employers are required to subsidise employee travel costs.

Read the full report here: Return to the office: How London compares to other global cities, and why this matters | Centre for Cities?

Do you go into the office during the week? What influences your decision? Share your experience in the comments below ??

New resources to enhance hybrid working for disabled employees

The Equality and Human Rights Commission (EHRC) has unveiled new resources to assist employers in supporting disabled employees within hybrid working environments. This guidance, primarily aimed at small and medium-sized businesses, helps employers understand their legal obligations under the Equality Act 2010 and implement practical measures to support their disabled staff.

Following the release of the resources, Baroness Kishwer Falkner, Chairwoman of the EHRC, stated: "We are pleased to publish these new resources so that employers understand their legal obligations and can make sure disabled employees thrive in their workplaces. The duty to make reasonable adjustments needn't be costly or difficult."

The guidance is designed to benefit both employers and employees, providing conversation starters for open discussions about reasonable adjustments and informing disabled workers of their rights.

Recent UK government data shows that about 16% of disabled employees reported needing workplace adjustments to perform their jobs effectively. By promoting clear, practical advice and open communication, the EHRC aims to foster more inclusive and supportive work environments across the UK, particularly in the context of hybrid working arrangements.

As we move towards more flexible work arrangements, how do you feel organisations can ensure that they are not just accommodating but truly empowering disabled employees to reach their full potential in a hybrid work environment?

In today's competitive UK job market, a generic approach to job applications simply won't suffice. To stand out from the crowd and increase your chances of landing an interview, we’d advise you to tailor your CV for each position you apply to. After all, your CV is often the first impression a potential employer has of you. By tailoring it to each job, you demonstrate that you've done your homework and are genuinely interested in the role.

But where to start? Our latest JARS guide walks you through the process of customising your CV for job applications and securing that perfect role!

? Analyse the job description

• Carefully read the job posting, highlighting key skills, experiences, and qualifications the employer is seeking.
• Make note of specific language or industry terms used.

? Customise your personal statement

• Your personal statement (or professional summary) should be adjusted for each role, emphasising how your skills and experience align with the specific job requirements.
• Keep it concise, aiming for 3-4 impactful sentences.

? Reorder and highlight relevant experience

• Move your most relevant experiences to the top of your CV.
• Use bold text to draw attention to key achievements that match the job requirements.
• Consider creating a 'Key Achievements' section if you have specific accomplishments that directly relate to the role.

? Tailor your skills section

• Prioritise skills mentioned in the job description.
• Use the same terminology as the job posting where applicable.
• Consider separating your skills into 'Technical Skills' and 'Soft Skills' if appropriate for the role.

? Quantify your achievements

• Use specific numbers and data to demonstrate your impact in previous roles, especially those relevant to the new position.
• For example, "Increased sales by 30% over 6 months" is more impactful than "Significantly increased sales".

? Adjust your education section

• If the job requires specific educational qualifications, ensure these are prominently featured.
• For roles where your education is less relevant, consider moving this section lower in your CV.

? Use industry-specific keywords

• Many companies use Applicant Tracking Systems (ATS) to screen CVs. Include relevant keywords from the job description to improve your chances of passing this initial screening.

? Tailor your interests and additional information

• If you have relevant volunteer work, projects, or interests that align with the company's values or industry, make sure to include them.

? Remove irrelevant information

• Remove or downplay experiences that aren't relevant to the specific job you're applying for.
• Keep your CV concise, ideally no more than two pages for most roles.

? Formatting matters

• Ensure your CV is clean, professional, and easy to read.
• Use consistent formatting throughout.
• Consider using bullet points for easy scanning.

Remember, the key is to show the employer that you're the right fit for this specific role. By tailoring your CV, you're not just telling them you're qualified – you're showing them. Each application you submit should feel like it was created specifically for that job, even if the changes are subtle. This targeted approach demonstrates your genuine interest in the position and increases your chances of securing an interview.

Visit our blog for more career advice and tips from the experts ??

Blog | Recruitment, Employment News, · James Andrews Recruitment (jarsolutions.co.uk)

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