Emergency care is struggling, but solutions are closer than you think.

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Steer Health Growth: A Business Case for Enhancing Emergency Department Patient Experiences

Excellent patient experiences in emergency rooms are increasingly crucial for hospitals' success. The emergency room is often the patients' first and central point of contact. Patients seeking care tend to choose hospitals where they expect fewer delays, great patient safety, and better clinical quality.

This means an excellent ER experience will achieve higher?CAHPS patient satisfaction scores . Satisfied patients will return, and, in addition, reports have found that they are 10% less likely to defer care. Happy patients are also willing to pay more for their care – improving the overall payer mix. This allows the hospital to effectively meet its financial, clinical, and operational goals.

According to?McKinsey, ?emergency and urgent-care sites tend to have lower patient experience scores than other care sites, with up to ten percentage points lower satisfaction rates than primary care.

Whereas an?optimal emergency department ?can provide all these things, a poorly functioning ER can become the watershed moment for unsatisfied patients. Deteriorating patient experiences' most dramatic negative consequence is its massive impact on revenue. Reputation loss will lead to lower payer mixes and fewer and fewer patients visiting your facility.

The reason for the poorer patient experience ratings is that many U.S. hospital emergency departments face multiple challenges simultaneously, which impact wait times and affect the quality of care. Hospitals must look for effective strategies to transform their emergency departments, deliver better care to more patients, reduce workloads, and find solutions to acute staffing shortages.

Based on our experience and collected data when partnering with leading hospitals across the US, we have devised ways to streamline the emergency room, reduce the burden on staff, and enhance patient experiences effectively and quickly.

Hospitals can immediately respond by:

• Predicting ER needs better with AI & Data Analytics.
• Managing patient inflows and care requests with ER scheduling.
• Enhancing patient communication via notification reminders and real-time data transfers.

Learn how to implement each of the three strategies via our free source: The Emergency Department Report: https://steerhealth.io/gcn-report/