Embracing Collective Human Intelligence

Part Two of a Three Part Series

Introduction

In Part One, we discussed the limitations of traditional IT solutioning approaches and the crucial role of early solution design. We emphasized the need for a fundamental shift in how we approach IT projects to achieve greater value and effectiveness. Now, let's dive deeper into how embracing collective human intelligence and fostering collaboration can revolutionize our IT infrastructure (ITI) strategies.

Embracing Collective Human Intelligence

We have a powerful tool to overcome these challenges: collective human intelligence. By facilitating fast and effective collaboration early in the project, we can create richer, more comprehensive solutions. This approach surpasses traditional methods by incorporating diverse perspectives from IT and business experts, as well as external subject matter specialists, uncovering nuanced yet critical information often overlooked in solution design.

Imagine a think tank session where various stakeholders collaborate on a disaster recovery solution. Through a preparation process that includes individual one-on-one interviews with participants, we can uncover a wealth of information, addressing the many nuances and requirements surrounding the project. With a facilitator, this information is presented to drive informed collaboration, ensuring that interactions get to the heart of the matter thanks to the deeper background brought into the conversation from the outset.

But this is more than just individual perspective. Another key element of collective human intelligence is leveraging the expertise of subject matter experts to guide the appropriate scope of the project. In today’s modern multi-cloud/platform world, we can no longer implement solutions that merely fix individual operational functions on different platforms. For instance, integrating disaster recovery with production system design can enhance cost-effectiveness and manageability. Similarly, aligning with cybersecurity needs ensures a much more robust recovery solution against cyberattacks.

Without integrating these components, the solution remains isolated, failing to align properly with the unique needs of the production and cybersecurity teams, as well as the business itself.

The Power of Many Minds

I grew up on a farm, and my grandmother used to say, "Many hands make light work." By leveraging collective human intelligence in the realm of ITI, many minds create powerful solutions. However, traditional mindsets often treat infrastructure projects like janitorial services, expecting a single individual or a small group to manage them. This siloed approach misses the tremendous value that can be unlocked through the proper optimization and modernization of our ITI systems and services during the design of each individual project. IT infrastructure is the foundation from which all operational services and business growth initiatives spring. Structured collaboration in the early stages of IT solutioning is the key inflection point where the most value can be created.

By embracing a collective intelligence approach, we break down silos and create solutions that align more closely with business needs. This method optimizes the initial design and sets the stage for future enhancements and integrations. Equally important, it fosters a culture of collaboration and information sharing. This collaborative culture not only enhances the personal experience of each team member and improves their perception of the work environment but also significantly boosts the business value generated by these efforts.

Beyond Traditional Models

Traditional models often limit ITI projects by sticking to outdated practices. For example, in disaster recovery, the focus is usually on upgrading the existing system with new technology benefits. In today's complex world with multiple platforms, each needing different people, processes, and tools, this approach doesn't address our biggest challenge.

We need solutions that work across all platforms. If this isn't part of the initial design, you'll likely need separate solutions for each platform, leading to more complexity and higher costs. Even if you find a tool with cross-platform capabilities, integrating it with different operational functions for ITI can be problematic. Disaster recovery, for instance, is closely linked to production system architecture and cybersecurity. Excluding the cybersecurity team from the disaster recovery planning means missing a chance to streamline efforts and avoid redundant projects.

Working in silos limits the benefits of new solutions, such as aligning with other platforms and reducing costs and complexity. Instead of merely upgrading systems, we need to rethink our approach. This means retooling and integrating new technologies across all platforms and functions from the early stages of solution design. Failing to incorporate this broader perspective from the outset will lead to complexities that negatively impact costs and increase challenges for years, not just months.

To truly harness the potential of today's multi-platform environment, we must move beyond the traditional constraints of siloed solutioning. By adopting a collaborative approach that integrates a broader perspective into the design phase, we can create more comprehensive outcomes, reduce costs, and better prepare for future technological changes.

What's Next

As we continue to explore the potential of collective human intelligence, it's essential to share our experiences and learn from each other. Reflect on your own projects and consider how a well-facilitated, collaborative approach could enhance your outcomes. What challenges have you faced in transforming mindsets within your organization? How have you tackled the integration of diverse perspectives needed to address the disparate platforms, operational, and functional services across your IT infrastructure??

Again, if you are wondering how to squeeze this into your already burgeoning workload, remember that this process will speed things up, not slow them down.?

Share your experiences here for the greater good, or feel free to reach out directly. I greatly appreciate the opportunity to hear about your insights and challenges, and to offer my own insights to drive actionable intelligence for your journey.

Stay tuned for Part Three, where we will discuss how to slow down to speed up, overcome resistance to change, and gain a strategic advantage.