Embracing change with human-centered AI
As older employees retire, much of their knowledge remains undocumented, creating a significant risk of expertise loss — and pushing AI from “nice-to-have” to “must-have” because it can capture valuable insights from seasoned workers before they retire.?
Rather than fully retiring, many workers prefer to gradually reduce their workload, which creates a strong need to engage them in an AI-driven future. One powerful tactic is to involve them in overseeing AI-driven solutions, where they can act as “sniff testers,” verifying the accuracy of AI-generated content, such as training modules. This approach keeps experienced employees engaged while leveraging their expertise to refine AI outputs.??
Launch president Tammy Soares sat down with two industry leaders to discuss how when it’s used thoughtfully, GenAI can enhance human work, preserve institutional knowledge, and create new opportunities for growth. Companies that embrace it while keeping humans at the center of their strategies will be better positioned to navigate the future of work.???
Enjoy!
More from Launch??
We had an inspiring and enriching experience at the 2024 SAFe Summit in Washington, D.C.! It was great to connect with industry leaders, practitioners, and visionaries who are passionate about advancing business agility and value stream management.?
In today’s fast-paced digital landscape, customer experience (CX) has transformed from a narrow focus on isolated interactions to a comprehensive, omnichannel strategy. As businesses work to deliver seamless journeys, they must ensure that these experiences not only meet customer expectations but also align with operational realities.??
What’s holding us back from Generative AI is not the technology, it’s fear and a lack of trust. Technology has always suffered from the problem that we can’t see it. But just because AI doesn’t follow established patterns of technology that we’re used to, doesn’t mean the enterprise can’t work with it safely. Learn how the dual levers of trust and fear drive change from the top, and what leaders can do right now to take fears seriously without letting them halt progress.?