Embrace Disruption and Ignite a Ruckus of Positive Change

As we navigate the ever-changing complexities of healthcare, one thing becomes evident: transformation is not a distant dream but an urgent imperative.

With this newsletter, we are on a mission to recognize the voices that echo for change and to celebrate those who tirelessly work to shape the future of healthcare.?Each post is from an advocate for transformation, an individual who exemplifies true leadership.?

I encourage you to embrace the notion that change begins with us – each and every one of us. You don't have to wait for someone else to lead.?Your voice and actions can be the catalyst that ignites a ruckus of positive change, resonating with others pursuing the transformation we seek.

Together.

This is the sixteenth edition of Let's Make a Ruckus.?This bi-weekly newsletter aims to provide you with knowledge, resources, and connections of value that support your work in healthcare.?We will celebrate ruckus makers, introduce you to those doing work that makes a difference, and keep you informed of upcoming opportunities where you can let your voice be heard and make a ruckus.

Each image shared in this newsletter links to the original post.?To contribute your voice to the conversation, offer a 'like' to demonstrate your support, or read the comments of others, click the image.?The Ruckus Makers highlighted will appreciate your engagement with their shared view.?All featured in this newsletter are individuals I encourage you to follow.

Celebrating a Ruckus Maker

Two things stand out when you look at Angelo Venditti 's LinkedIn profile.?First, his background photo says,

On a mission to make nursing better for future generations. ?

Second, his headline says,

Solving healthcare's largest problems through strategy, leadership, and innovation.

?Angelo is the best type of Ruckus Maker: Positive, proactive, innovative, and collaborative!

?

Though I have not had the privilege of meeting Angelo - yet, I follow his posts and will share an example of the value he provides for thought leadership and celebrating what is RIGHT in healthcare.?Yes… many things need to change, but many are doing outstanding work daily.?I am grateful to Angelo for recognizing and celebrating this.

?I have had the opportunity to meet Angelo's wife, Denise Venditti DNP, MHA, RN, FACHE, CPXP, LSSBB .?We had a delightful conversation this past May at the CX Exchange in Healthcare conference.?I was highly impressed and recommend you follow her as well!

An example of the posts Angelo shares celebrating what's right in healthcare:

Don’t Miss These Opportunities!

Event from Radius Leaders and Greta Rosler

The Patient Experience Symposium - Discount for members of The PX Community!

New book from Karen Tilstra, PhD

Please contribute to the survey from Aha Media Group shared by Ahava Leibtag

Don't Miss These LinkedIn Posts!

The posts shared in this first section call out the need for transformation.

J. Michael Connors MD shared Jennifer Glowatch Uscanga 's heartbreaking post. AI and other technology may add value to healthcare, but before we divert time and attention in that direction, can we get the basics of care in place?

Celebrating John A. Marzano for calling out the critical need to act and protect our healthcare teams from escalating violence. Appreciate the efforts of Zach Smith, BSN, RN to elevate this issue and bring voices together.

Link to the article HERE

Zach Smith, BSN, RN is raising other concerns for our nurses in the current healthcare system.

Heathcare policy issues - specifically with the 340B drug discounts - were shared by Alex Kacik . Thank you, Peter Hayes , for sharing this post with your comment, bringing this to my attention.

Profiting - excessively - when others are struggling and in need? Profiting when our nurses and physicians are exhausted and in need of support? This is not right.

Thank you for sharing this article, Rebecca Love RN, MSN, FIEL . The contributory comments from many, such as Tom Burns BSN RN and .Jose M Maria FNP-BC, RN emphasize the problems.

Link to the article HERE

I live in a rural community and am grateful for our small hospital and supporting clinic for the access to medical care. I also recognize that without access to medical services, many of our retirees and other fulltime residents would likely not remain and our economy would decline. Thank you for shining a light on this issue Preston Alexander . Appreciate your contribution to the conversation Kathryn Preston and Doug Pohl .

Fee-for-service rewards both high-integrity physicians and those prioritizing money, power, and prestige. Thought there are more ethical physicians than 'Bad Apple's,' just a few can ruin the barrel. This explanation by Eric Bricker, MD is well worth watching.

I'm with you Doug Pohl - healthcare needs a revolution! One that isn't an us vs. them, but all of us, together.

Celebrating your shared 'what I don't want,' 'what I do want,' and 'responsibilities I'll shoulder,' Brad Arner . Grateful for your willingness to 'happy arm the insurgency!'

I also have just recently learned of Eric Reinhart and his work, Beth A. Brooks, PhD, RN, FACHE . Glad you shared this post and an example of his work.

Link to the article HERE

I'm still giggling about 'CVS HELL-th,' though not about what CVS is doing. Thanks for sharing his article, Luke Slindee, Pharm.D. and Corey Amann, MD, MBA .

Link to the article HERE

And Carrie Liken (elevated to my awareness by Jared Johnson ) shared a reason to pause and consider - with gratitude - what the addition of CVS, Walmart and others could positively contribute to healthcare.

Link to article HERE

Sondra Brown further contributes to the consideration of the positive contribution health disruptors can bring. In the article she offers,

Instead of perceiving disruptors as threats, healthcare systems can strategically collaborate or even integrate elements of their disruptive models. By doing so, healthcare systems can enhance their own offerings, optimize patient experiences, and foster a spirit of continuous improvement.

I cheered Samuel Seering 's comment!

Link to the article HERE

Always learn something new when you listen to Zain Syed, PharmD 's podcast. Doug Pohl 's question/comment contributed to further insights.

Have you been following what Patients for Patient Safety US are doing? They are making a good ruckus! I look forward to the release of Tim McDonald 's TEDx talk.

Thank you Soojin Jun, PharmD, BCGP, CPPS?? for sharing Karen Feinstein 's TEDx talk while we wait. What a great talk!

Learn more about WHAM (Women's Health Activist Movement) HERE.

John L. Sims Jr., MSN, RN, CNL, CMSRN also shared good news for patient safety efforts.

Link to the article HERE

Dave deBronkart shared a win from joining Viola Wontor and others for a brainstorming events. Love that "the cerebral popcorn really popped." ??

Appreciate contributory ideas from all, such as Jared Johnson , who are partnering to help improve our healthcare system. Samuel Seering 's comment was a great add to this conversation.

Yes, Amy Story !

Meaningful connection is at the heart of healthcare

Irith Lebovich, MD and Karen Smith added greatly with their comments.

Leading the way with generous gifts of knowledge and heart, thank you Tom Dahlborg ?? The Circle Process and others, such as Relationship Based Culture ( Gen G. and Mary Koloroutis ), offer solutions to some of our foundational healthcare system problems. Now... how do we spread awareness further? With leaders such as Mike Harbour championing these solutions!

Michael Mantell, Ph.D. , I so appreciated this post when it came up in my feed. With this change we want to make in healthcare, our mindset matters. Negative and 'us against them' is not productive.

Embrace positivity, envision success, and believe in your dreams. Trust in yourself, take action, and watch as your thoughts lead you towards the path of greatness.

That's the way forward!

Yes, Irith Lebovich, MD - emotions are contagious. And the message from Michael above aligns well with yours and Tom Dahlborg 's. Positive mindset, reaching our hands out to help others, and celebrating the efforts of all. The comments from others, such as J. Michael Connors MD tell me many feel the same.

This is the way forward!

Link to The 3G Cycle of LIfe: The Secretes for Achieving Joy, Meaning, and Well-being by Miriam Zylberglait (Dr.Z) ??

Speaking of celebrating others, Kim Downey is doing this beautifully!

Oh, Adam Grant , your messages are always excellent. This one was perfect for the type of day I was having when it crossed my LinkedIn feed. A reminder that my best may not always be the same from day-to-day, but it is still my best!

Loved this post Bruce Berger, PhD ! Appreciated Leslie Pagel engaging to understand #5 better and Lonnie Hirsch 's offering of #10 ??

Please click the image to go to the full post as the story Doug Pohl shared in the text not shown below has a valuable message. We all have a story to tell...

Displaying the top ?? and bottom ?? of the post because of its length. Click the image to see the full post.

Stephen Beeson, MD with Practicing Excellence shared an important message in this short recording. Find what lights you up!

Link to the full episode HERE

Disrupting healthcare by flipping the script on leadership. I like it, Lonnie Hirsch !

And to flip the script as Lonnie suggested above, we need those who have learned how to do so to model the way for others to follow. Thank you Shawn Nason for this post that came across my feed just after reading Lonnie's!

Thank you, Greta Rosler for asking the question and then sharing the results. Administrative tasks get in the way of the most important work for our leaders, the connection with their teams and patients.

Angelo Venditti 's post contributed to what Greta shared above, though suggests that the time spent on administrative tasks is even higher. Appreciate the addition of potential solutions.

Oh, Cody Wales , automating our processes sometimes fail to enhance experience. Sigh...

The Beryl Institute and Jason A. Wolf, Ph.D., CPXP shared the most recent 'The State of Human Experience' report this past week. I read it in detail... and making a bit of a ruckus. Thank you Roseanna Galindo, CCBA, CAVS ?? and Ashley Conger for supporting questions.

Love this list, Swati Mehta MD, FACP, SFHM, CPXP ! And the additions from Brian Carlson are great. Do those two make this S.T.E.L.L.A.R.OV.GA? Hmmm... I'll have to play with that further ??

Thomas W. - So much in this article, it took me a few days to read as I was reflecting on many of your key statements. I appreciated Lonnie Hirsch 's comment that high-lighted key elements, and encourage others to read the full article when you have a bit of time.

Link to the article HERE

A few posts this week on technology - the current favorite topic of AI had many. This one from Bertalan Meskó, MD, PhD .

Link to the article HERE

And Bonnie Clipper DNP, MA, MBA, RN, CENP, FAAN shared this one.

Link to the article HERE

This one from Harvey Castro, MD, MBA. OK, this is packed with new tools to explore! WOW!

Josh Pappas shared this.

Link to the article HERE

Steve Ambrose shared this.

Links to the resources HERE, HERE, HERE, HERE, HERE, and HERE

Steve Anderson also shared this post that if VR focused.

There were so many good posts these past two weeks that I have maxed the space allowed by LinkedIn for this newsletter. I may have maxed your attention as well, but in case you are interested in a few more of great value, I encourage you to check these posts out:

From Amy Story ?? HERE

From Ashley Conger ?? HERE

From Bruce Berger, PhD ?? HERE and HERE

From Dave deBronkart ?? HERE

From Grace Cordovano, PhD, BCPA ?? HERE

From Greta Rosler ?? HERE

From Jared Johnson ?? HERE

From Kate Kalthoff, MHA, HEC-C ?? HERE

From Kristy Schmidt MN, RN, NEA-BC, CPXP, LSSGB ?? HERE

From Leah Houston, MD ?? HERE

From Lonnie Hirsch ?? HERE and HERE and HERE

From Swati Mehta MD, FACP, SFHM, CPXP ?? HERE

From Tom Dahlborg ?? HERE

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Upcoming PXC Events

?The events hosted by The PX Community offer and encourage your contribution. ?Ask questions, contribute your ideas, and share your knowledge. ?Your voice matters. ?Let's make a ruckus!

This year we are testing Speed Networking directly following each event. ?Come for the event and stay for the networking!

Event on August 11, 2023: Words Matter - Exploring the Preferences of 'Patient' vs 'Customer' Through Data with Toni Land, MBA. BSN, CPXP and Meike Eilert, Ph.D.

Event on August 18, 2023: Conversations Worth Having in Healthcare - Boost Satisfaction & Care Quality with Elizabeth Warner, MD FACP CPE, Fasiha Haq, Cheri Torres, and Jackie Stavros

Event on August 25, 2023: Open Conversation - Breaking the Experience Silo and Collaboration Within Our Organizations

Event on September 8, 2023: Elevating Patient Care & Empowering Healthcare Staff – The Power of Concierge Services with Amy Cielak and Bill Mills

Event on September 15, 2023: The Compassion Imperative – How a Hospital Stay Echoed Through Decades with Kris Ann Piazza

Event on September 22, 2023:?Open Conversation – The Beryl Institute’s State of Human Experience Report