Email FAQ vs AI CSM?
Bryan Plaster
Founder @ AI Agent Life at AI{PL} | Intelligage | Responsible, Ethical, Sustainable AI Strategy
Can you give your long-tail customers the same experience as your strategic ones with AI?
"In Digital Customer Success, if your customer's choice is to receive an email or an AI based CSM, the latter would be preferred for sure."
Join me in this fun and fruitful discussion with Kenny Austin, Chief Customer Officer of Parasoft here at the Frisco Star - the Dallas Cowboys Practice Field!
Conversation with a fellow founder and survivor / thriver of the first Dot-Com boom in 1999 we entered into a vibrant discussion on everything from startup-life to building durable customer success programs and ended with the question of the hour.
"How can CSMs move from using AI to only helping themselves to helping their customers?"
Bryan offers Fractional CAIO consulting to help companies create strategies around ethical, responsible and sustainable AI that is safe for everyone.