Elevating Salesforce Services, Affirming Top DX Service Provider

Recently, CMC Global has proudly become an Official Salesforce Consulting Partner - the world’s leading customer relationship management platform.?

This achievement is a testament to the quality of our services and the relentless efforts of the entire CMC Global team, affirming our commitment to helping businesses access the?most advanced customer relationship management technology solutions.?

Let's chat with Mr. Tran Hoai Nam, Director of DJ7 – leader of Salesforce projects at CMC Global, about the journey to conquering the Salesforce Consulting Partner program.?

Hello Mr. Nam, thank you for taking the time to talk with us. First, congratulations to your team for successfully securing the Salesforce Consulting Partner certification. Could you share about the journey to achieve this certification??

To achieve Salesforce certifications and become an official consulting partner, companies like CMC Global must demonstrate their capabilities by earning Salesforce certifications. Our Salesforce team members prepared for these certifications with the support of the company through Udemy courses, financial support, and certification bonuses.?

Moreover, we had to pass a rigorous and thorough evaluation and assessment process. We needed to prove our ability to implement projects practically, accumulate experience, and achieve specific results.?

After becoming an official consulting partner, it’s not just about maintaining up-to-date technology knowledge; Salesforce consultants also need to maintain learning modules annually.?This continuous learning and practical experience in project implementation aim to support customers in technology transfer, system integration, and application optimization.?

Could you provide an overview of the Salesforce projects that CMC Global has implemented for clients??

Our team has undertaken numerous Salesforce projects for clients across various industries, including government contracts, insurance, event management, aviation, and education. The services we provide include setting up Salesforce environments (Sales Cloud, Service Cloud, Commerce Cloud), data migration, and application integration.?

We help clients solve problems such as automating Sales and Service processes, automating email marketing campaigns, visualizing online and offline data, integrating platforms into Salesforce to standardize data and processes, setting up approval processes and permissions, and creating reports and dashboards on key metrics to gather insights from data.?

What results and benefits has Salesforce brought to customers’ business operations??

CMC Global’s team has helped our customers apply Salesforce to their systems to manage business processes and staff more efficiently, saving time and costs. Thanks to the solutions provided by Salesforce, customers can automate many processes, reduce errors, and enhance work efficiency.?

Having an accurate and comprehensive view of data through reports and dashboards also helps customers make precise business strategies, thus expanding and sustainably growing their business.?

What about the development plans for Salesforce at CMC Global soon??

In the near future, we will focus on expanding Salesforce to customer groups currently using CRM in the Korean, EU, and APAC markets. We will use the Salesforce Partner organization to develop service packages for Sales Cloud, Marketing Cloud, and Experience Cloud.?

Our goal is to achieve a 40% revenue growth in the Salesforce segment by 2024. We will also advise on digital transformation for systems transitioning to using Salesforce cloud, expand and establish ODCs for Managed Services in Salesforce.?

Additionally, the Presale team will work with Account Managers to attend workshops and conferences, promoting CMC Global’s Salesforce capabilities to potential partners.?

What are the development directions for CMC Global’s Salesforce team in the coming years??

This year and in the coming years, our Salesforce team will continue to develop skills and implement not only Sales Cloud and Service Cloud but also Marketing Cloud, Commerce Cloud, and other services. We also have a strategy to develop language skills, especially English, for roles within the Salesforce team. Besides the Japanese, Korean, and other Asian markets, we will also target global markets in the Americas and Europe.?

About CMC Global?

Founded in 2017, CMC Global leverages the foundation and successes of CMC Corporation to establish itself as a leading technology services provider in Vietnam.?

Aiming to become the top provider of Digital Transformation solutions (Top DX Service Provider), CMC Global focuses its resources on addressing a wide range of technological challenges across various industries in the Asia Pacific region, Europe, and America. This aligns with their vision of bringing Vietnamese IT products, solutions, and services to the international market.?

CMC Global has previously formed strategic partnerships with major technology companies like Amazon, Microsoft, and Oracle. The company has also received numerous prestigious awards, including Great Place to Work, the Sao Khue Award, Top 10 IT Enterprises 2023, and Vietnam’s Trillion Dollar Enterprise.?

?? 7 – 10F, CMC Tower, 11 Duy Tan Street, Dich Vong Hau Ward, Cau Giay District, Hanoi, Vietnam

?? +024 71016 000

?? +84 24 3212 3396

??CMC Global - Leading software development company since 1993

?? [email protected]