Elevating Gesture
Jay Dilley, MSc. Mgt, CFA
Transformational Leader CEO | SUPPORT · INSPIRE · ENGAGE | Portfolio Operator · Private Equity | EBITDA Growth · Margin Enhancement | Innovator | Turnaround | Growth | YPO
Ah, what an elevating encounter in Prince George last weekend, Saturday the 23rd! It's in these seemingly small gestures that the true character of individuals shines through. I make a habit of recognizing team members to their companies for inspired service so let me paint the picture: I was traveling with my family, including my two young children, and we found ourselves riding down in the hotel elevator. To our surprise, two tall Tri-City Americans players of the Canadian Hockey League Hockey League joined us, dressed in their track suits. But here's the twist: the lasting impression wasn't made by the hotel staff but by a fellow guest, a young man named Alex Serraglio.
As the elevator doors opened, instead of hurrying away, Alex took a moment to hold the door open for my two kids and me. I took note and it prompted me to discover the persons name. After some sleuthing on the team's website, I found his name – Alex Serraglio.
In the grand scheme of things, holding an elevator door might appear trivial, a fleeting moment easily forgotten. However, in my eyes, it revealed volumes about Alex's character and leadership qualities. You might wonder, why does this matter so much to me? Well, as a leader unapologetically people and client centric, I believe every role deserves dignity and respect. Acknowledging and celebrating those who embody our cherished values are pivotal in cultivating a thriving culture.
Alex's simple yet profound gesture spoke volumes about his consideration, empathy, and awareness – traits fundamental to exceptional leadership. It exemplified patience, a positive attitude, and a deep understanding of the impact of small acts of kindness. This encounter reinforced my belief that great leaders can be seen or emerge in everyday moments, people like Alex, who epitomize genuine leadership. In addition to representing himself well, he represented the Tri-City Americans and Canadian Hockey League with dignity and respect. If he wasn't wearing his tracksuit, I can honestly say I would have let the moment slip and not written about it. But because he was I wanted to let his club know about it. It also made me realize I'll need to write about somebody that doesn't have a logo a some point.
So let's break down what holding the elevator door signifies:
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This was a 3 second moment, one I'm not sure Alex would even remember. So, here's to Alex and all the unsung heroes who exhibit the behaviours that we value and that leadership transcends titles and positions; it's about how we treat others, especially in those often unnoticed moments. Let's celebrate these instances, for they are the cornerstone of a culture steeped in respect, kindness, and genuine human connection.
Observation, as I went to search for an image for this article, I learned that Alex had just been named Captain of his team. Bravo on the selection.