Elevating Excellence in Pharmacy through Outstanding Products and Services - Part 1
Rachel Dungan MPSI MCC
'Lead With Coaching' Leadership and Team Development Coach | Trainer | Mentor | Super-Visor
Introduction: In the ever-evolving world of pharmacy and healthcare, our products and services are the backbone of patient care. Today, we explore the poll statements from our "6Ps of Pharmacy Excellence Self-Assessment," which shine a light on delivering exceptional products and services tailored to our customers' needs.
Why it Matters: Understanding and meeting the needs and preferences of our customers are at the core of our profession. Exceptional products and services aren't just about revenue; they're about improving the health and well-being of our community.
The Science: Research consistently shows that patient satisfaction and health outcomes are closely tied to the quality of products and services provided. When we excel at identifying customer needs, communicate the value of our offerings effectively, and prioritise ongoing training, we create a pathway to better patient care and loyalty.
Risks: Neglecting these aspects can lead to dissatisfaction, reduced customer loyalty, and a decrease in the overall quality of care provided. Failing to evaluate performance and profitability can also result in inefficiencies and lost opportunities.
Practical Application: Here's how you can actively elevate the quality of your products and services:
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Call to Action: Assess your pharmacy's commitment to excellence in products and services using our "6Ps of Pharmacy Excellence Self-Assessment Tool." This tool empowers you to identify areas for improvement, ultimately enhancing the quality of care you provide to your community.
Resources for Positive Pharmacy Practice Success
We have compiled a toolkit of materials for you to use as you strive to implement the practices suggested. Click here to gain access to these valuable tools.
Creative Leadership Coach and Mentor
10 个月Rachel, I particularly appreciate "Why It Matters" and "About The Science." Reflecting on it from my experience as an elder navigating the USA insurance/pharmacy industry, "The Risks" are already realities, affecting the wellbeing of pharmacy staff and customers alike. I'm so grateful you are speaking to the Health Care Leaders who can benefit themselves and all of us humans downstream by "understanding and meeting customer needs to improve community health and well-being."