ELEVATING CULTURE

It's always a pleasure to witness industry leaders sharing their insights and experiences, especially when it comes to fostering hospitality, culture, and effective decision-making within the golf community. Recently, the GBN University Podcast had the privilege of engaging in an insightful conversation with Scott Paris , Chief Operating Officer and Director of Golf at Plainfield Country Club in New Jersey.

Throughout the episode, Scott delved into various facets of the golf industry, shedding light on essential elements that contribute to success, particularly in creating an environment where both employees and members feel valued and engaged. Here are some my key takeaways from their discussion:

Emphasis on Hospitality and Culture - Scott emphasized the importance of hospitality and culture within golf clubs. He highlighted that creating a welcoming and inclusive atmosphere not only enhances member satisfaction but also fosters a positive work environment for employees.

Measuring Feedback - Scott underscored the significance of gathering feedback from both members and staff. By actively seeking input and insights, clubs can identify areas for improvement and tailor their offerings to better meet the needs and preferences of their stakeholders.

Intelligence-Driven Decision Making - Scott highlighted the value of reconnaissance (recon) and intelligence in decision-making processes. By staying informed about industry trends, and member preferences, clubs can make informed decisions that drive growth and innovation.

Encouraging Idea Sharing - Scott emphasized the importance of creating an environment where employees feel comfortable sharing ideas and feedback that contribute to the club's success. By fostering a culture of openness and collaboration, clubs can tap into the collective expertise of their team members and drive continuous improvement.

Scott's insights on gathering feedback from members and staff showcased the importance of actively listening and responding to their input. In today's competitive landscape, clubs must prioritize the voice of their stakeholders and leverage feedback to drive meaningful change and enhance the overall experience. As leaders in the golf business community, let us continue to learn from such conversations and strive to create exceptional experiences for members and employees alike.

If you would like to listen to the entire GBN University Podcast click here >>> https://podcasts.apple.com/us/podcast/feedback-and-forward-thinking-with-scott-paris/id1434238655?i=1000651795435

Stay tuned for more engaging discussions and insights from GBN University's podcast series as we continue to explore the evolving landscape of the golf industry.

About Golf Business Network

Golf Business Network (GBN) represents over 700 clubs in the private golf and country club market with a membership of more than 1900 PGA Professionals and growing. GBN offers leadership development, career opportunities, and competitive golf for its PGA members. Additionally, GBN works with industry experts and vendors to bring the best the golfing market has to offer to its membership. Click here to apply for membership >>>?https://golfbusinessnetwork.com/golf-business-network/join/