?? Elevate Your Skills with ServiceNow Socials! Episode 17 Highlights ??

Hello ServiceNow Enthusiasts!

We’re back with another engaging episode of ServiceNow Socials, packed with insights, tips, and discussions to elevate your career and skills. Here’s what you missed in Episode 17:

?? Presenting Skills and Confidence

In this segment, we shared key learnings from the CTA session, emphasizing the importance of presentation skills for technical experts. Practice in low-risk forums is highly recommended to build confidence. Encouragement was given for everyone to present anything for 5 minutes to gain confidence, reminding us that this group is a safe space for growth.

?? ServiceNow Architecture Excellence Program

There was an informative discussion about the new ServiceNow Architecture Excellence program. It was explained that this program focuses on presenting technical solutions and validating statements, providing a bridge between the CTA and other certifications.

?? Now Create Platform Resources

We delved into the resources available on ServiceNow's Now Create platform, distinguishing it from Now Learning. Various assets, templates, and starter packs that aid in implementation were highlighted, including virtual agent details and workshop templates.

?? Tips for Interviewing Candidates

For effective interviewing, focus questions on the candidate's answers to assess problem-solving abilities. Evaluate communication and justification skills rather than just domain knowledge. Specific questions for junior and mid-level developers were discussed to ensure thorough assessment based on experience levels.

?? Experience Level Expectations

We covered the expectations for different experience levels, particularly for those with 5-10 and 10+ years of experience. The focus was on real-world scenarios, client handling, requirements, solution delivery, and the importance of continuous learning.

?? Next Steps and Higher Experience Level Expectations

Emphasizing the need for in-depth learning of design thinking principles, we explored the expectations from highly experienced professionals in areas like architecture skills, strategy, and advanced technical knowledge.

?? Interview Challenges

Despite extensive experience, candidates often struggle with basic ServiceNow knowledge. Practical knowledge and real-world application are crucial, as certifications alone are not indicative of expertise.

?? Hiring Trends and Career Paths

We discussed the challenges faced by experienced candidates, the costs of certifications, and the limited job opportunities despite high qualifications. Strategies for navigating these challenges were shared.

?? Shifting to a ServiceNow Career

A story was shared about transitioning from a different background to a successful career in ServiceNow, highlighting how an accidental shift can lead to new opportunities and growth.

?? Authentication vs. Authorization

A clear explanation of the differences between authentication and authorization, particularly in the context of restricting API access, was provided to clarify common misconceptions.

?? Job Opportunities for Freshers

Tips and strategies for freshers in the ServiceNow domain were discussed, emphasizing the importance of hands-on experience and community involvement to find job opportunities.

?? Preparing for Interviews

Mock interviews and resume preparation tips were shared to help candidates better prepare for job opportunities. Links to upcoming sessions were also provided.

?? Community Support

A community meetup was planned for knowledge sharing and networking, reinforcing the importance of continuous support through community engagement.

Snaps

Stay tuned for more episodes and join us in our mission to grow and excel in the ServiceNow ecosystem!

Best regards,

The ServiceNow Socials Team