Elevate Your Customer Service: Beyond IVR & SMS with Pingbix
Nobody likes to wait on hold while listening to elevator music (or worse, that robotic voice telling you for the tenth time "your call is important"). Customers anticipate prompt and effective service via a variety of channels, such as chatbots and messaging apps. But a lot of companies continue to rely only on outdated IVR and SMS technologies, losing out on the chance to offer a seamless and customized customer experience.?
Pingbix can help with this by providing creative ways to improve communication and modernize customer care.
The Importance of WhatsApp and Chatbot Integration
With 2 billion active users, WhatsApp has become one of the most widely used messaging services globally. You can provide customers with quick assistance and real-time issue resolution by incorporating WhatsApp into your customer care strategy.?
Furthermore, chatbots have transformed customer interactions by providing 24/7 assistance , automating repetitive jobs, and providing customized answers in response to user inquiries. Chatbots and WhatsApp work together to create an effective combination that enhances customer happiness and promotes customer communication.
Addressing the Pain Points
Many businesses, including the renowned companies like Centre of Sight, Woovly, Apollo Hospitals and Yepme, rely solely on IVR systems for customer support and SMS services, overlooking the potential of WhatsApp and chatbot integration.?
This outdated method can negatively impact the customer experience by causing delays, security flaws, and the headache of manually entering codes. But companies can overcome these challenges and gain access to a number of advantages by collaborating with Pingbix.
How Pingbix can help you??
Pingbix CPaaS (Communication Platform as a Service) offers a comprehensive suite of solutions to modernize your communication and take customer service to the next level. Here let’s see how its services help in transforming your business:
Seamless WhatsApp Integration
According to a report by Mailchimp , across all industries emails and SMS have an open rate of just 21.33%. In contrast, WhatsApp has high open rates, often exceeding 98%. This means that for every 100 customers receiving your message on their WhatsApp accounts, about 45 to 65 will get engaged and you can convert them into potential customers.?
Therefore, by leveraging WhatsApp integration through Pingbix, you can reach out to customers on the platform they prefer, which enables two-way chat conversation, allowing for you to provide personalized and quick assistance that fosters meaningful engagement and customer loyalty.?
Intelligent Chatbots for Enhanced Efficiency
According to a recent survey , 74% of customers prefer a chatbot over a customer care agent for basic inquiries. Why? Because chatbots provide an efficient and comfortable experience directly on their preferred platform, WhatsApp. No more waiting on hold!
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And the best part? According to studies, chatbots can automate up to 30% of the tasks that customer care centers perform. For businesses in the US alone, that could mean savings of billions of dollars!
Don't spend all of your resources on human assistance. A Pingbix WhatsApp Chatbot can streamline operations by effectively handling FAQs and enhancing customer engagement. As a result, your agents can focus on what they do best, which is strengthen customer relationships and offer personalized support when it counts most.
Omnichannel Communication
According to statistics , businesses that are excellent at interacting with clients through all of their preferred channels—such as email, WhatsApp, SMS, and so on—retain 89% of their business on average. But for companies who have weak omnichannel strategy, that percentage drops to just 33%.
You know that regardless of the channel by which they choose to communicate with your company, customers expect a personalized and convenient experience. Pingbix CPaaS,? with its unified communication platform, assists you in creating a more seamless customer experience by connecting with your customers wherever they are. Resulting, you can witness increased client retention, loyalty, and satisfaction, which benefits both you and your clients.
Building Customer Loyalty
Unsatisfied customers switch between channels to get their simple quest answered. That is not a good way to keep your customers happy, is it? According to a study, 73% of customers say a good experience is vital in influencing their brand loyalty. That’s where Pingbix CPaaS comes in!
You can avoid the complexity of multiple channels by using Pingbix's simple and personalized communication choices. Imagine providing seamless communication across all of your customers' favorite platforms, including SMS, WhatsApp, and email. Did you know? 86% of consumers are willing to spend extra for a fantastic customer experience, thus this omnichannel strategy not only increases satisfaction but also strengthens brand loyalty, which keeps your customers satisfied and coming back for more.
And There's More!
Pingbix CPaaS is a communication powerhouse, therefore it offers even more benefits for you:
The Takeaway
Let's be honest, an IVR system simply doesn't cut it anymore. Businesses can harness the power of modern communication channels and provide customers with a more convenient, tailored, and effective experience by collaborating with Pingbix . It's time to ditch the frustration and join the customer service revolution!
Would you like to leverage Pingbix’s CPaaS services to its fullest? Contact us today and let's chat about how we can transform the way you connect with your customers!