Elevate Patient Experiences in Healthcare with ServiceNow

The healthcare landscape is evolving rapidly, and it's imperative for healthcare providers to focus on enhancing patient experiences. At Fervid Smart Solutions Private Limited , we understand that patient satisfaction and the consumer experience are key to success in the healthcare industry. To this end, we've harnessed the power of ServiceNow to revolutionize the way patients interact with healthcare services, making it more personalized, efficient, and satisfying.

Empowering Patients with Self-Service Tools

ServiceNow is changing the game by providing personalized self-service tools that connect previously disparate systems. Patients can now access the information they need faster and more conveniently, ultimately leading to increased satisfaction.

According to IDC global survey data, a whopping 64.5% of healthcare providers recognize the critical importance of focusing on the consumer experience. With ServiceNow , we're turning this recognition into action by making it easier than ever to deliver on the expectations of today's healthcare consumers.

Creating a Knowledge Portal for Informed Decision-Making

ServiceNow empowers us to create a knowledge portal where patients can learn about their diseases, symptoms, and available hospital services from a user-friendly service catalog. With the assistance of a virtual agent backed by Generative AI, patients can easily schedule appointments with their doctors. Moreover, if the workflow is integrated with the hospital's ERP system, the virtual assistant can provide personalized assistance, ensuring a smooth and efficient experience for patients.

ServiceNow's Customer Workflows

ServiceNow's Customer Workflows are designed to expand capacity via automated self-service, organize resilient operations for unforeseen circumstances, and manage location-based work efficiently and safely. This enables healthcare organizations to deliver consumer-grade experiences, allowing patients to access care and make requests from anywhere, leading to greater patient satisfaction and improved clinical outcomes.

Capabilities of the ServiceNow Platform

The ServiceNow platform offers a range of capabilities to enhance the patient experience:

1. Pre-Visit Management: Streamline patient procedure authorization and scheduling with playbooks and digital consent and documentation.
2. Patient Support Services: Remove the friction from patient onboarding into support services to get patients started on therapy quickly and promote adherence for better outcomes.
3. Patient 360: Pull data from multiple external systems to provide a single, comprehensive view of patient information. This transparency ensures care is provided with quality and speed.
4. Consent Management: Complete consent online, including HIPAA authorization, procedure-specific consent, program enrollment, and more.
5. Digital Documentation: Create, route, sign, and store documents digitally.
6. Omni-Channel: Support customers across web, phone, chat, email, in-person, and social media.
7. Self-Service: Drive patient or consumer self-service from a portal with knowledge, service catalogs, communities, and chatbots.
8. Virtual Agent: Improve the self-service experience with conversational guidance using a chatbot.
9. Knowledge Management: Provide instant access to relevant knowledge for patients, consumers, and agents.
10. Communities: Connect patients, consumers, and employees with their peers to find answers and solve problems.
11. Agent Workspace: Enhance agent productivity with customized playbooks for healthcare and life sciences.
12. Playbooks for Customer Service: Manage case flows across teams by digitizing and automating service processes.
13. Guided Decisions: Dynamically guide agents to resolve cases with contextual next best action recommendations.
14. Predictive Intelligence: Use machine learning to route issues, recommend solutions, and identify self-service and case trends.
15. Performance Analytics: Unlock insights to anticipate trends, prioritize resources, and drive service improvements.

In conclusion, ServiceNow serves as a powerful digital health platform that enables healthcare providers to meet the challenges of global disruption in healthcare. By leveraging these capabilities, we are not just enhancing patient experiences; we are shaping the future of healthcare, one satisfied patient at a time.

Join us in this healthcare revolution. Together, we can make healthcare more patient-centric, efficient, and effective.