EduRM #16: L&D, enablement, and training insights

High-value GPTs, chatbot onboarding, automating evaluations, and more.

Hey ?? Akis Laopodis here from EduRM ! Every week or so, I share the latest insights from the world of L&D, enablement, and training. Subscribe to get access to every post.

?? Onboarding chatbots anyone?

Already from 2019, Akamai (9000+ employees, cloud technologies) built Avi , a chatbot that helps new hires navigate the onboarding process and complete their certification.

• Boosted completion rate ??: New hires who used Avi were 58% more likely to complete their Technical Primer Certification, plus it took 20% less time.

• Increased impact ??: 80% of users reported feeling confident with HTTP concepts taught in their certification training.

But the real question is → how many companies are using onboarding chatbots now?

?? Automating evaluations and feedback for 1-on-1s

Watch here how a custom AI solution can analyze recorded one-on-one sessions (feedback, mentoring, coaching..etc.), score the session's quality, and give immediate feedback to the coach/mentor.

The use case I found is built by Gianni Mazza at Third Space Learning for one-on-one tutoring sessions between a tutor and a student. If you add sentiment and tone analysis, this process can have epic outcomes. Steps:

1. They tried building it using ChatGPT 4, but it didn't work.
2. They combined a Python script to run it + an NLP library to analyze the language used by the tutor + an open-source model to create actionable suggestions for tutors, and it worked.
3. They now have to focus on making it operational at scale and cost-efficient as they want to run this to 10k one-on-one sessions per week.

Watch the video here

?? There is a GPT for everything - including L&D

In case you haven’t checked the OpenAI’s library of custom GPTs recently, now there is a GPT for everything. I searched for "'training” and I got GPTs for dog training ??, astronaut training ????, humor training ??, and more.

Some GPTs are hyper-valuable!

Like the CustomerEd Strategist & Growth Advisor created by Jim C. , ex-Director of Partner Education @ Twitter/X, ex-Global Lead for Scaled Creator Development @ Youtube. Give it a try !

??? Quote: Always ask, but never expect”

By James Clear , Author of Atomic Habits.

“Always ask for what you want. Many people are happy to help—if the request is direct and specific. In a surprising number of cases, something remarkable is possible if you have the courage to ask.

?? Cool tools

Colossyan : The AI video platform for workplace learning (just raised $22m).

Kaiber : Turn text, videos, photos, and music into stunning videos.

Apple has recently unveiled MGIE . Users can simply describe desired edits in natural language, and watch as the AI seamlessly brings their vision to life.

?? Random joke

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See you at the next one,

Akis ??