Educational Institutions: Why Call Recording is Essential

Every school, college and educational institution has a duty of care over its students. It is also essential that a positive relationship is maintained with parents and carers.

Call Recording in such institutions is therefore essential. It can help; define best practice for communication, provide a log of interactions for safeguarding and dispute resolution, and even make light of the required documentation for Ofsted Audits.

However, data protection laws make this a difficult area to navigate without the proper guidance. This article is designed to help demystify the subject of regulatory compliance whilst highlighted the benefits of a powerful call recording solution.

Data Protection

For GDPR reasons, there are a number legal conditions that must be adhered to on the subject of storage of personal information, and call recordings are within scope of this.

So whilst Call Recording is vital for the education sector, it is necessary to use solution that allows for compliance to these laws.

A solution such as Atmos by CallCabinet includes advanced features like 256-AES Encryption, Compliant Sharing, Legal Hold, Audit Trails, and Role-Based Access Controls as standard.

Safeguarding

Call Recording helps ensure the safeguarding of pupils by securely storing a record of every phone conversation. The communication between parents, teachers, students and school staff is critical for the success of any school and recording these interactions allows for simple resolution of disputes and complaints.

Atmos by CallCabinet is a solution that goes one step further. Through optional AI-powered speech analytics you are able to automatically monitor calls for concerning or unwanted behaviours. In scenarios during which interaction with children or otherwise vulnerable individuals is likely, calls with negative sentiment - or in which specified trigger words or phrases are used – can be picked up by the system and highlighted for review or escalation to specialist team or authority.

Event Logging for Ofsted Inspections

During an Ofsted inspection of an education provider, there are certain documents, information and policies that should be made available upon request.

This includes log of incidents such as accidents, exclusions, poor behaviour, discrimination, complaints, student absence and more.

Call recordings can be an incredibly useful tool to help complete these logs as they will contain critical information on these incidents.

Atmos by CallCabinet also provides the option of speech-to-text transcription, making it even easier to fill out incident logs after a call and provides peace of mind on the prospect of an Ofsted audit.

Get in touch for more information on call recording:

Tel: +44 208 066 8883

Email : [email protected]