Education, the cornerstone for the success of our team and our customers.

We are celebrating a milestone at Mews. Over 15.000 hospitality professionals have now completed our training courses in Mews University, and an additional 100 Mews Onboarding team members and Onboarding Partners have also completed their certifications.

While quantity is important, quality is essential, so let's dive into the significant impact of Mews University and the crucial role that effective training plays in the successful implementation of new solutions.

Training for a successful implementation

Training and education are critical when implementing a new process or tool. Without proper training, employees may struggle to adapt to new systems or ways of working, leading to inefficiencies and potential failures. Effective training ensures that everyone understands how to use the new tools correctly, which is essential for the short and long term success.

When employees are well-trained, they can perform their tasks more efficiently and with greater confidence. This not only improves their productivity but also enhances their job satisfaction. Moreover, well-trained employees are better equipped to handle any issues that may arise, reducing the need for constant support and improving the customer experience when working in customer-facing roles.

Mews University: a pivotal tool for success

At Mews, we recognise the importance of comprehensive training. It is even more important when you serve an industry with a high employee turnover. This is why we have been investing on developing a platform that allows every new user to quickly acquire the knowledge needed to work efficiently in the less time possible. This platform, Mews University, offers engaging learning materials that individuals can follow at their own pace. This fully online content is accessible from any device, making it convenient for users to learn whenever and wherever they choose.

Mews University has been instrumental in our training efforts. The platform provides a structured role-based learning path that covers all aspects they need to know about our platform, from basic functionalities to advanced features. This ensures that all users, regardless of their prior experience, can gain a thorough understanding of our tools in record time.

The experience provided by Mews University is highly appreciated by our customers and we are witnessing a significant increase in course completion rates. It empowers the users and ensures a smooth transition to their new favourite tool. This approach not only drives high product adoption rates but also accelerates the onboarding journey and significantly reduces the need for support post go-live, driving overall success.

Benefits of self-guided learning

One of the key features of Mews University is its self-guided learning approach. This allows users to learn at their own pace, which is particularly beneficial for busy professionals who may also not be able to attend scheduled training sessions due to their shifts at work. Self-guided learning also caters to different learning styles, as individuals can revisit the materials as often as needed to fully grasp the concepts.

The flexibility of self-guided learning ensures that all users can complete their training without feeling rushed or overwhelmed. This leads to better retention of information and a deeper understanding of the system. Additionally, self-guided learning fosters a sense of ownership and responsibility, as users are in control of their own learning journey.

The impact on customer satisfaction and revenues

Training and education are not just about teaching employees how to use a new tool; they are about ensuring that employees are confident and competent in their roles. This ultimately leads to better performance and higher satisfaction for both employees and customers.

Before we continue discussing about customers, let’s focus on our teams. The hospitality industry is known for high employee turnover, but this can be mitigated by ensuring our employees are satisfied and engaged with their work. When employees find their jobs easier and understand the significant impact they have on guest satisfaction, it can lead to reduced turnover rates. Happy employees are more likely to stay, contributing to a more stable and effective workforce.

Back to the client side, at Mews, we have seen how effective training can positively impact customer satisfaction. Well-trained employees who utilise Mews to its fullest, are more likely to deliver exceptional service, which enhances the overall guest experience. This, in turn, leads to higher customer satisfaction and loyalty.

Why is customer satisfaction important, especially in the hospitality industry? Happy customers are more likely to take advantage of additional services such as food and beverages, spa treatments, coworking spaces, or any other amenities offered. They are also more inclined to return to the same property or choose another property within the brand in the future. Moreover, satisfied customers often become advocates for the property or brand and will recommend it to friends and family. They will most likely leave positive reviews on online travel agencies and reputation platforms or forums. This word-of-mouth promotion drives more traffic to the hotel website, which can convert into new reservations. Increased bookings lead to higher occupancy rates, allowing the properties to increase prices and ultimately drive higher revenues.

In conclusion, investing in training and education is crucial when implementing a new process or tool. It ensures that employees are well-prepared to use the new system, which leads to greater efficiency, productivity, satisfaction, and guest experience.

At Mews, we are proud of the success of Mews University and the positive impact it has had on our customers and employees. Together, we’re transforming the hospitality industry, and we will keep investing in making sure our customers are enabled to deliver remarkable guest experiences.

* Special thanks to the Mews University team at Mews led by Liam Kilgallon and Monika Anderova and the Customer Onboarding team for pushing customers to complete their training ??

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