Edition #27 of GDS Explore is here! Catch up with our CX Keynote, new Strategy for Breakfast, a new blog and our upcoming summit announcements!
What's Inside:
1. Watch the Keynote from our previous CX Innovation Summit
TS Balaji took the stage at our last CX Innovation Summit in December, sharing his expertise on the future of customer experience in the age of AI. With a strong focus on emerging technologies and customer-centric solutions, he seamlessly connects cutting-edge innovation with effortless user experiences.
2. Read our latest article: Capitalizing on Predictive Modelling for CX
How do you truly measure customer happiness?
Many CX leaders focus on reducing complaints or boosting NPS scores, but are they tracking what really matters?
At our recent CX Innovation Summit, Brett Kiley shared how he transformed customer experience at a leading health solutions company—leveraging data-driven insights to predict satisfaction with 91% accuracy and drive real business results, including:
His secret? Listening to what customers actually value, not just what businesses assume they do.
3. Listen to the new episode of Strategy for Breakfast
In the latest episode of Strategy for Breakfast, Amanda Brilhante spoke with Vincent Cabansag , COO of Clockwork and Vice Chair of State of Minnesota 's Technology Advisory Council and they explore how AI is revolutionizing public safety and transforming citizen experiences.
Tune in to discover how the way governments serve their communities is being changed due to new technology.
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4. Check out our upcoming summits!
This week we've announced the details for our upcoming CMO EU and CX NA Summits.
What to expect:
- Exclusive Keynotes – Insights from industry trailblazers.
- Interactive Roundtables – Tackle challenges with peers.
- 1:1 Networking – Connect with top marketing minds.
Don't miss out - register now!
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