The Economy May Be Uncertain but Your Customers Still Need to Be Served

The International Monetary Fund recently warned that the global economy may slow down, and that central banks have much more work to do in the fight against inflation. It’s a grim message that is only sweetened by the expectation of an economic bounce in 2024.

The economists were far gloomier in Q4 last year, so there is at least now the expectation of recovery and growth, but with uncertain times ahead. Business leaders reading economic news like this are likely to postpone significant investments until growth picks up.

But customers always need to be served. No matter what analysts say about the economy, if your business is open today, your customers will be engaging and asking questions and you need to be there for them.

So, a solid customer service strategy is essential. But when things are uncertain, how should you decide which customer service specialist to work with??

Alorica is an ideal solution for many fundamental reasons:

?????????Longevity: We have been around since 1999. That’s almost a quarter century of success, and the company is privately held, so we can focus entirely on the business rather than the endless reporting requirements on stock exchanges.

?????????Tenure: On average, our clients have been with us over a decade. That’s a powerful message. When we commit to our clients, they remain loyal, and we build a partnership together over many years.

?????????Client base: Our roster touts 250+ corporate clients across diverse industries with over 50 clients added in the past 18 months alone.

?????????New Economy: Over 20% of our revenue comes from highly innovative companies—we work with some of the most disruptive and progressive companies in the world.

?????????Our people: With one of the highest eNPS in our industry, we prioritise employee engagement through our award-winning training, culture initiatives and constant feedback loop measured by an internal Net Promoter Score for employees. ?

But you don’t need to take just my word at face value. In 2021, Alorica was named the Gold Stevie Award for Employer of the Year. The year after, Alorica won the Top Place to Work for its DEI-Focused Culture, Grassroots Philanthropy and Employee Development Opportunities.

The world is unstable at present. Economists have differing views about when growth will return and when inflation can be tamed. But you still need to keep engaging with your customers even in uncertain times.?

Creating more stability in uncertain times requires a partner you can depend on. Alorica has the scale, vision, and reliability to help deliver the strength and excellence your customers need.

Let me know what you think by leaving a comment here or get in touch directly via my LinkedIn.

You can follow the Alorica page on LinkedIn here or visit our website here.