eCommerce Support: Leaf No Stone Unturned for BFCM & Q4 ??
Happy last day of September, and first day of Q4! While everyone’s getting ready for cozy sweaters and pumpkin spice, you know what’s really coming… BFCM prep season! eCommerce businesses must be on top of their game before they get buried in holiday madness.
Prepping for BFCM is like raking fall leaves — if you wait too long, you’ll be stuck with a giant mess! Luckily, we’re not about to let your business 'fall' behind (see what we did there? ??)
At LTVplus, we ensure your BFCM campaigns are as smooth as a crisp autumn day. Whether it’s customer support, recovering failed payments, or handling that seasonal spike in traffic, we’ve got your back, so you won’t have to scramble at the last minute.
Here’s a quick rundown of how we’re helping you gear up for BFCM this September:
?? Transforming Your BFCM Results Through Automation
Every successful online business automates its processes. Not only does automation enhance productivity, but it also eases the Black Friday/Cyber Monday hassle and goes a long way to help you achieve more sales revenue!
News flash — automation doesn't have to be expensive!
We prepared 10 practical tips to help you identify which of your business processes needs automation and the strategies you can implement for customer service automation.
?? Policies to Arm Your CS Team With Ahead of BFCM
The backend reality is this: A huge influx of orders equals flooding of inquiries, complaints, and requests. Who’s going to deal with all of these? Your CS team .
Now, this can only go one of these two ways — either they crumble during BFCM or they thrive and celebrate with your sales. To achieve the latter, you need to start preparing early! Your team can handle BFCM customer support like pros if they are equipped with the right BFCM policies.
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?? Managing and Reducing Your BFCM Returns
One of the most pressing concerns for retailers during BFCM is the surge in returns. We can attribute this to several factors, including impulse purchases, incorrect sizing or fit, product quality issues, and gift returns.
Businesses can mitigate the negative impact of returns on profitability and customer satisfaction by implementing effective strategies to manage and reduce them.
?? Hiring Additional Support Staff For The Peak Season
Managing the surge in customer inquiries while ensuring exceptional service can be overwhelming for in-house teams. Using customer service channels to address customer inquiries and complaints effectively, helps you gather valuable feedback, increase conversions, and foster customer loyalty.
Even though your customer support agents and service strategy are on point for the rest of the year, you must treat BFCM as a totally different beast. To deliver exceptional customer service and drive long-term success, businesses need to invest in a dedicated customer support team and utilize practical strategies.
?? Speed up ticket handling
With modern automation solutions, your customer support agents can get an instant overview of the customer’s communication history. This way, they cut the time of checking back on records and, reply faster as a result.
Omnichannel customer support solutions for eCommerce also allow you to leave notes on specific cases and easily hand them over to the appropriate team.
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