East of England Ambulance services comes out of ‘Special Measures’
East of England Ambulance Service NHS Trust
Outstanding care, exceptional people, every hour of every day #WeAreEEAST
Today, NHS England recognised the significant improvements that East of England Ambulance Service has made. The trust has been removed from the National Recovery Support Programme for challenged providers and systems. The programme was formerly known as Special Measures.
In 2020, the trust was placed into Special Measures. This happened following concerns about culture, leadership, and governance.
The latest CQC report, published in July 2022, showed significant improvements on long-standing cultural issues. The report recognised the trust’s efforts to improve leadership, culture, and safety for staff.
Since February 2023, the CQC has also lifted four conditions on EEAST’s license. There are three remaining which it is hoped will be lifted soon.
The CQC recognised that the Trust has expanded its safeguarding team. It also strengthened its safeguarding policies and HR processes.
An improvement in the way allegations are handled was also recognised. This happened after processes were strengthened and standardised.
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Training has also been provided for managers investigating allegations. This improves the quality of decision making and monitoring of any themes and reduces the risk of similar cases in the future.?
The Trust has also been recognised for its work in improving the visibility of the Freedom to Speak Up Guardian. Making it easier for people to give feedback and raise concerns.
NHS England has now confirmed EEAST will leave the Recovery Support Programme with immediate effect.
Tom Abell, Chief Executive, said: “This is a major milestone for EEAST, and it’s all down to the hard work and commitment of our people.
“We have made much progress since I joined the Trust over two years ago. When I joined, I made clear it would take time to tackle longstanding cultural and organisational issues.
“Although we have made good progress, we know there is still work to do to provide consistently excellent service to our communities.”?
Head of children’s Allied Health Professionals pan Bedfordshire
1 年Fantastic news, a huge congratulations to the teams supporting this work ????
Emergancy call handler at East of England Ambulance Service NHS Trust
1 年What significant changes have been made support to AOC staff for example call handling staff. As to what can be done to help support or relieve the staff of the immense level of abuse and vial behaviour they receive , what’s being put implace so that your staff aren’t having to stay on the line to callers repeatedly harassing and wasting the services precious time and resources. When your call handling staff are being threatened , having to stay on the line with callers doing such vial things over the phone with the enjoyment of hearing a young female or males voice on the phone (you can imagine what it referring to ). It’s lovely to see that development is made for some people in the service but feels more so for the rest of us no change has no will come .
Chair, SaSH NHS Trust. ex Trustee Imperial Health Charity, previously Cons Physician in Acute Med, RCP Clin Vice President, National Clinical Director.
1 年Great job Tom and team.
A diabetic diabetes pro who connects the dots between your condition and the condition you're in
1 年An enormous achievement without a doubt. The amount of work that must have gone into this is beyond belief. Congratulations to all involved. A real example of real engagement in a real cause. ??
Head of Finance Operations
1 年Fantastic achievement. Congrats Tom to you and your teams