East of England Ambulance Service -leading the way in situational awareness

The first Ambulance customer for Airbox’s MOSAIC mobile operational support application was the East of England Ambulance Service (EEAS).?Jamie Fountain, Resilience Manger and National Inter-Agency Liaison Officer (NILO) for EEAS, discussed their experiences with the system.?Jamie noted benefits he sees both with MOSIAC and the relationship with Airbox -

"the technology is one thing, but the impact would not be the same without the support, flexibility and commitment of the team at Airbox"

As a NILO, Jamie saw ACANS (the airborne equivalent of MOSAIC) being used by Emergency Helicopter crews and recognised its potential for EEAS.?A modest pilot programme was funded; 25 MOSIAC licences/iPads were procured and issued to specialist sub-units, such as Hazardous Materials Response teams.?It took a while for the EEAS staff to adapt to the power and flexibility of MOSAIC, but Airbox personnel helped to smooth the introduction.

Jamie highlighted several 'game changing' improvements MOASIC had delivered across the whole 'mission cycle'.?For example, the timeline facility enables senior officers to swiftly assimilate crucial information, improves 'after action' analysis and predicts when hospitals will reach capacity.?As other organisations adopt MOSAIC, the Emergency Services will be increasingly 'joined up'.?Jamie referenced the nerve agent attack in Salisbury as an example where even closer integration between Police, fire and specially trained hazard response crews would have been beneficial.?More MOSIAC users equals better interoperability.?He also praised Airbox for their unusually collaborative approach to interfacing with software from other vendors, such as 'What Three Words', all of which incrementally improve the service EEAS provides.

Jamie sees MOSIAC being distributed to more personnel within at EEAS. ?He'd like to further unlock the power of data networks, using algorithms to exploit geo-tagged Social Media posts to potentially locate the scene of the incident before 999 is even dialled.?He'd also like to see MOSIAC assisting in better 'patient packaging' - ascertaining which is the most appropriate hospital given patient status and traffic conditions, streaming information to the receiving unit so that they are both better prepared to receive the casualty and acting as a conduit for senior medical staff to provide virtual assistance to the attending clinician on scene or in transit.

MOSAIC has already been a game changer for EEAS - and Jamie is convinced it could be a significant aid to National Resilience.