Dynamics Square Empowers a Leading Australian Civil Construction and Waste Management Industry

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A prominent player in the civil construction and waste management industry based in New South Wales, Australia, has chosen Dynamics Square to enhance its operations. By implementing Dynamics 365 Business Central and integrating it with its existing Dynamics 365 CRM, the organisation aim to stabilise its system and streamline its processes.

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Dynamics Square’s strategic approach, coupled with our extensive experience in ERP and CRM solutions, proved pivotal in securing this project. Our thorough analysis and customised solution, combined with our industry expertise, built the confidence needed for this successful partnership.

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???????????? ??????????????????????: Extensive customisations within Dynamics 365 CRM caused instability and inefficiencies, making the system prone to errors.

???????????????????? ??????: Customisations included features and processes typically managed by an ERP system, leading to a CRM overloaded with ERP functions.

?????????????????????? ????????????: The extensive modifications created difficulties integrating CRM with existing ERP functionalities, resulting in fragmented processes.

???????? ???????????????????? ??????????: Significant customisation investments made the company cautious about further expenditures and changes, adding to their risk.

?????????????????????? ????????????????????: Managing and maintaining a heavily customised CRM system proved challenging, leading to additional operational complexities.

???????????? ????????????????????: The reliance on recommendations from their previous vendor led to a system setup that was not fully optimised for their needs.

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We proposed implementing Dynamics 365 Business Central alongside Dynamics 365 CRM to address these challenges:

???????????????? ??????????????????: Streamline and stabilise their existing system with a robust ERP solution.

???????????????????? ??????????????????????????: Separate ERP functionalities from CRM, ensuring smooth and efficient operations.

?????????????????? ????????????????????: Provide a strategic plan to maximise their current investment while introducing new, effective features.

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The Organisation, already utilising Dynamics 365 CRM, sought to continue with this system while integrating an ERP solution to manage ERP functionalities more effectively. During our initial discussions, Dynamics Square recommended implementing Dynamics 365 Business Central as a complementary ERP solution. The company valued our recommendation to keep its existing CRM system while enhancing its operations with a new ERP module, addressing its need for stability and efficiency. This strategic advice aligned with their goal to optimise their significant existing investments and proceed cautiously with new implementations.

Our approach, beginning with a thorough analysis, played a crucial role in their decision-making process. We provided detailed documentation on which CRM features to retain and which ERP modules to integrate. This method built confidence in our solution and demonstrated our deep industry expertise in manufacturing and project management. Our effective communication throughout the evaluation phase reinforced our capability to address their challenges, leading to a successful partnership for the full implementation project.

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Dynamics Square is excited to partner with the leading civil construction and waste management industry on this digital transformation journey. We are committed to ensuring this project’s success and look forward to achieving great results together! Stay tuned for more updates on our latest customer wins and upcoming projects. ????

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