Dynamics Square Drives Digital Transformation for a Leading Engineering and Construction Company

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A leading engineering and construction company based in Singapore has chosen Dynamics Square to resolve their challenges with Dynamics 365 Business Central. After struggling with extensive customisations that hindered their operations, they found a trusted partner in Dynamics Square to guide them through a successful digital transformation.

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Dynamics Square’s expertise in the construction and project management industry, coupled with our strategic approach during the Analysis Phase, proved crucial in securing this partnership. Our ability to address their pain points, particularly around inventory and project management, ensured their confidence in moving forward with us for the complete implementation project.

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Extensive Customisations: The previous implementation of Dynamics 365 Business Central involved heavy customisations, which led to significant issues in transaction processing. These customisations also created a dependency on their previous partner for support and further adjustments.

Incomplete Module Implementation: Essential modules, such as inventory and warehouse management, were not implemented, leaving critical gaps in their operations.

Misconfigured Functionalities: Key functionalities, like linking purchase orders to projects, were not set up correctly, resulting in inefficiencies and difficulties in project management.

Over-Reliance on Custom Solutions: The project module was entirely customised, bypassing the standard Job module that could have provided a more efficient and effective solution. The client was unaware of this standard module and followed the previous vendor’s recommendations, which did not fully meet their needs.

Increased Support Costs: The client incurred additional costs whenever they needed to engage with their previous partner for support, making the system not only inefficient but also expensive to maintain.

Expectation vs. Reality Gap: There was a considerable mismatch between what the client expected from the implementation and the reality of what was delivered, leading to dissatisfaction and the need for a new partner to resolve these issues.

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We proposed a thorough re-implementation of Dynamics 365 Business Central, focusing on:

Streamlined Operations: Properly configuring and implementing essential modules like inventory and warehouse management to meet their operational needs.

Cost Efficiency: Reducing the reliance on third-party support by leveraging standard modules and minimising unnecessary customisations.

Enhanced Functionality: Utilising the standard Job module and ensuring all key functionalities, such as linking purchase orders to projects, were set up correctly.

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The client was seeking a new partner to address challenges with their existing Dynamics 365 Business Central implementation and to adopt new, previously unmet modules. They evaluated several vendors with expertise in manufacturing and project management to find a solution that would effectively address their issues and enhance their system.

After a thorough evaluation, they chose Dynamics Square to conduct an Analysis Phase, which included assessing their current setup and identifying gaps. Our successful completion of this phase, including the timely submission of the Functional Requirements Document (FRD) and multiple sessions to resolve concerns across Finance, Project Management, Inventory, and Warehousing, led to us being awarded the full implementation project.

During the evaluation, Dynamics Square’s industry expertise, strong references, and effective communication stood out. Our ability to precisely address pain points and propose best-in-class solutions, combined with a strategic approach during the Analysis Phase, built confidence in our ability to handle the complete implementation. This comprehensive process reassured them of our capability to deliver a solution that would meet their needs and expectations effectively.

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Dynamics Square is thrilled to partner with a prominent engineering and construction company on their journey to optimising their use of Dynamics 365 Business Central. We are committed to ensuring a successful project outcome and look forward to achieving great results together! Stay tuned for more updates on our latest customer wins and upcoming projects. ????