Dynamics 365 update records on change of Queue

I was doing some work for a customer, where there was a requirement to update a Case when it is added to a different Queue.

It seemed to be a relatively simple task: create a workflow on create of a new Queue Item with conditions and update the object record. Having done that, I have discovered that is it not so simple as this logic simply did not work. Tested with multiple options, splitting out conditions, changing conditions, but not much luck.

Took me a few hours of testing and thinking to figure out the reason - it seems, when Queue Item is created Queue value is not present (although it is a required field), but gets added as an update action later (the fun of working with system items).

So, changed the workflow trigger to on Record Field Change of Queue value on the Queue item and eventually got required results.

Only a small piece of information, but hope this can save someone some time that I have already lost and will not get back.

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