Dynamic Field Service for 'Big 6' Compliance, Insurance Management, and Remedial Works
FLS - FAST LEAN SMART
Leaders in real-time scheduling and dynamic route optimisation software solutions for field service and logistics
Field service management plays a crucial role in helping head offices manage compliance by ensuring that regulatory tasks are consistently tracked, completed, and recorded. By using field service software, organisations can automate the scheduling and tracking of inspections, maintenance, and safety checks, ensuring deadlines are met.
Additionally, real-time data collection and reporting from field operatives allows for transparent, up-to-date records that auditors or regulators can review. This visibility helps organisations avoid penalties, maintain legal standards, and ensure all compliance-related activities are well-documented.
Algorithms are often described as the 'secret weapon' within the insurance industry. Ask 100 people to guess where these sit, and it's likely that risk and fraud management will be the top answer. The PowerOpt algorithm is already operating within the insurance sector, providing 'smart' solutions for efficiency: Fuel and CO2 savings, increased SLA adherence, and more completed jobs in the same day with a better use of resources.
This time, our newsletter highlights how operators use dynamic field service scheduling and embedded route planning to optimise their 'Big 6' Compliance, Insurance Management, and Remedial Works.
Compliance: What are the 'Big 6'?
In property management, the 'Big 6' refers to six key areas of statutory compliance that organisations must manage in order to maintain safety and legal standards.
These include:
Effectively managing these areas requires dynamic scheduling, documentation, and reporting to ensure compliance with regulations, reduce risks, and maintain safe environments for tenants. Field service management tools play a vital role in tracking these tasks, providing real-time updates, and ensuring nothing falls through the cracks.
Are your compliance agents, surveyors, adjustors and technical inspectors based in the field? It's no secret: If you don't plan well, you risk insufficient capacity utilisation, avoidable travel costs and idle time, and stress for your buildings and estates employees. Read more.
Six Weeks to Ensure Safety in Real Time
Under the motto 'we ensure your safety', SCHORER + WOLF has made a name for itself as a leading team of technical inspection and safety experts. The Company is active in three specialist areas: Evaluations (damage assessments), testing, and safety. The service portfolio is extremely diversified - and specialised.
SCHORER+WOLF has positioned itself as a full-service provider, thereby offering its customers the best possible service in all aspects of damage management, testing and safety.
In addition to reducing the workload for office staff through optimised, fully automatic scheduling and route optimisation, the real-time integration of field operatives was required in parallel. Read more.
Why Smart Field Service Automation needs Smarts Data
When beginning your journey to Smart Field Service Automation, the goal is to achieve leaner and more transparent processes, shorter response times - and outcomes such as increased customer satisfaction, efficient compliance management, and shared productivity for the associated departments.
In field service appointment scheduling this plan can be realised thanks to the balancing of integrating predictive maintenance and predictive analytics with state-of-the-art technologies. This is characterised by the intelligent optimisation of deadlines and resources in real time.
This organisation of orders and their completion ensures flexibility, removal of human error, and significant cost savings. So why do these processes in particular require 'smart' data in the first place? And what even counts as 'smart'? Read more.
The "Right Skills, Accreditation, and Access Clearance": Planning Automation fires up 200 G4S Field Operatives
G4S Fire & Security Systems is a technical specialist that designs, installs, and supports systems designed to detect, alert and protect lives. They must manage a mix of installation appointments and critical SLA response-based maintenance tasks for fire detection, gas suppression, aspiration systems, voice alarms, and refuge areas - across varied sites such as hospitals, custodial, airports, and stadiums: 365 days a year.
"Through the use of dynamic scheduling we will be able to replace manual processes for planned and reactive work, with automation that will achieve better routes and faster response times: All whilst still ensuring that the field engineers assigned have the right skills, accreditation, and access clearance." says Tony Anderson, Operations Director, G4S UK&I. Read more.
Add Digital Checklists to Your Compliance Processes
Digital checklists offer a simple and effective way to comply with occupational health and safety regulations in technical field service and maintenance. They support processes and help to avoid mistakes.
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They also allow for easy service documentation and integration into your processes. Integration into other systems and new collaborations between schedulers/dispatch, accounting, and compliance teams with field operatives, significantly improves communication and the collection of data and information for reporting. Read more.
Featured Resource: BES Group Leaves Nothing to Chance with FLS VISITOUR (On-Demand Video)
BES Group is the UK's largest independent engineering inspection, testing and certification company. Customers that rely on their field service range from factories to nuclear power plants, and from hospitals to schools. With FLS VISITOUR, they manage field appointments for 450 highly trained and qualified engineer surveyors and consultant engineers who perform 2.8 million inspections per year.
BES Group won the 'Innovation Award for Enterprise Planning' at The Forum's Customer Strategy & Planning – powered by FLS VISITOUR. They were also chosen from all other winners to be the recipient of the overall 'Innovation of the Year 2019' award.
Learn more about how they assist their customers to remain compliant in this educational project deep dive; including testing, adoption, and deployment, in this interview recorded with Stephen Doyle, Operations Development Leader. Watch here.
Reactive Scheduling: How To Plan for a Catastrophe
Mass loss/damage events are the ultimate challenge for reactive field service management. Where insurance operatives may normally assess ten cases a shift, there are suddenly hundreds or thousands of claims. In the event of flooding, hurricanes, or even civil unrest, dynamic scheduling solutions are an integral and competitive tool to manage mass loss surveys and remedial works.
Meet one of Europe's largest insurers and the reaction to a mass damage event. Using dynamic routing and embedded workforce planning tools, such as skills and availability, they set up five temporary claims support centres. This is only possible because the Company is prepared and can quickly mobilise the necessary resources on a large scale via FLS VISITOUR. Shortly after flood waters had receded, carpenters, painters, roofers and fitters were scheduled to repair damaged homes.
"We were able to do this because we have the best scheduling technology linked to the largest tradesperson service in Germany (over 4,000 field operatives). No other insurer offers that." Read more.
Upcoming Opportunity to Meet FLS In Person!
2024 has kept us busy across dozens of events and partner seminars. We love to discuss our solutions live and appreciate answering your questions. FLS is proud to hold affiliate membership of CIH Events , Direct Works, and Disruptive Innovators Network .
The Direct Works Forum is a national network of maintenance specialists committed to reshaping the future of housing maintenance. A pillar to this is Inspiring Excellence – working with members to enhance knowledge and skills, seek new and innovative ways of working and build technical expertise, all with the aim of delivering excellent customer service. ??
We're thrilled to be asked to return to lead a masterclass featuring real-time field service scheduling and how planning with embedded time-of-day travel optimises the Customer Journey. Learn more about membership, and October's event, here.
Your 2025 Focus? Take Process Optimisation into New Areas
Field services: It's no longer just about solving technical problems. Digitalisation optimises full service processes including compliance and auditing, and increases efficiency whilst helping to reduce costs (including reporting costs).
Whether your next focus is to refine your use of field service tools, improve your tech stack, or choose new, complementary solutions to integrate with your ecosystem, begin your 2025 business case with the key elements, challenges and approaches that are shaping the optimisation of modern field service. Read more.
Partner Spotlight: FLS & True Compliance
The FLS Partner Programme brings together a valuable ecosystem of software and consulting services to improve customer experience, digital workflows, business processes, and efficiency through managed services.
True Compliance enables organisations to meet regulatory standards across all compliance streams, covering everything from the 'Big 6' all the way to playground inspections and beyond. This includes highly configurable portals and a monitoring, analysis, and reporting platform - providing a critical single source of truth.
"We are trusted in partnership with housing providers across the UK to ensure safety, compliance, and operational excellence. This new collaboration with FLS will significantly enhance our clients' ability to streamline their compliance processes.
By integrating real-time field service scheduling and optimised route planning, we’re enabling housing providers to meet regulatory standards more efficiently, reduce costs, and provide better services to their tenants. Together, we're driving a digital transformation that will benefit the entire social housing sector." says Alastair Thorpe , Chief Commercial Officer, True Compliance. Learn more.
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Special thanks to FLS Partner True Compliance for their support this month!