Duty of Care vs. Travel Risk: No More, No Less—Just Different Risks
Scott Wilcox
Turning Risk into a Business Advantage | Living & Loving Complex Markets | Building Solutions That Work
Organizations have spent years building Travel Risk Management (TRM) programs to address international travel hazards. Threats abroad—political instability, terrorism, inadequate infrastructure—drove companies to invest heavily in location monitoring, travel tracking, threat intelligence, and emergency response systems for employees on overseas assignments. The logic was simple: international travel means higher risk.
But there’s a problem.. that logic doesn’t hold anymore. Domestic risks are every bit as significant as international ones—just different. And most Duty of Care programs fail to address them with the same rigor.
Think about it. A traveler headed to a high-risk country may face terrorism or civil unrest. But what about an employee commuting to work in a major city during a violent protest? Or a remote worker caught in a critical weather event without access to immediate assistance?
In reality, companies now have decentralized workforces spread across multiple environments—home offices, shared workspaces, remote sites, and international assignments. Risks don’t stop at borders. The threats may vary, but the stakes are the same.
Domestic Risks Are Here—And Growing
When companies overlook domestic risks, they’re turning a blind eye to real threats that can have catastrophic consequences.
Here are just a few examples:
Despite escalating risks, most companies’ Duty of Care programs focus too heavily on international travel while underestimating domestic threats. This has created a dangerous gap in how organizations protect their people.
So Why Do Companies Overlook Domestic Risks?
1. No Specific Industry Mandate or Standard
Unlike TRM, which has a specific guide by like ISO 31030, there’s no real equivalent framework pushing companies to address domestic risks comprehensively, so a lot drops between the gaps of 45000, 31000 and so on. Without a clear mandate, many organizations default to minimal compliance with local health and safety regulations—which typically don’t cover risks outside the office.
2. Cost and Complexity
Addressing domestic risks comprehensively ain't without its own risks. Rolling out the tools (threat intelligence at minimum) to every employee—not just those traveling internationally—requires significant planning and investment to make it successful. Many companies fear that taking on such an initiative would create work and cost with no clear return.
3. Fear of Opening Pandora’s Box
Companies may be hesitant to dig into domestic risks because it forces them to confront uncomfortable truths: their current programs aren’t fit for purpose. Acknowledging these gaps could require sweeping changes in how they operate—from introducing new processes to retraining staff—which may disrupt business and slow down operations.
4. Legacy Mindset
Many companies still operate with a legacy mindset that sees Duty of Care as something confined to the office. TRM exists because international travel was historically viewed as an outlier—an exceptional situation requiring special attention. But the modern workforce is decentralized, and risks aren’t limited to the office or overseas assignments.
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Bridging the Gap: Building a Unified Duty of Care Program
If companies are serious about protecting their people—whether full-time employees, contractors, remote workers, or frequent travelers—they need to stop treating domestic and international risks as separate issues.
1. Adopt a Unified Approach
Stop drawing artificial lines between domestic and international risks. Build a single, comprehensive safety framework that covers all employees, regardless of where they work.
2. Deploy Location Monitoring Tools
Use the same tools that track international travelers to monitor employees domestically. Whether they’re commuting, working remotely, or on a domestic business trip, they should have access to real-time threat alerts and support.
3. Enhance Threat Intelligence
Provide employees with real-time updates on protests, weather events, major disruptions, and other risks relevant to their location. This isn’t just sending out emails—it’s equipping people with actionable intelligence they can actually use.
4. Train for Real-World Risks
Expand employee training programs to include active shooter response, insider threat awareness, and emergency evacuation procedures.... and what to do to prepare your home office for a flood, a communications outage, a power outage.
5. Standardize Emergency Response Protocols
Ensure that every employee—whether working from home, in a co-working space, or traveling domestically—knows how to access emergency support. This means having clear processes in place and ensuring employees are aware of them.
6. Invest in Scalable Solutions
Comprehensive doesn’t have to mean expensive. Companies can start by rolling out scalable, cost-effective solutions like on-demand advisory services, virtual threat assessments, and incident response platforms...
Final Thought: Different Risks, Same Stakes
The world has changed. Risks were never confined to international borders, but now our safety programs can’t be either if they're to be effective. Domestic risks—from active shooters to critical weather events and civil unrest—are real, growing, and potentially catastrophic.
If we continue to treat domestic risks as lesser threats, we’re not just failing our employees—we’re exposing our organizations to significant liability and reputational damage. The threats may be different, but the stakes are the same.
Corporate Security | Travel Risk Management | ASIS Member
1 个月I love the way you put this together, Scott. Looking at the entire program is very vital these days.
Great topic and good to see somebody else comparing the two topics as I am covering the same topic at the next International Travel Insurance Forum with the inclusion of insurance and how it can fill some of the gaps.
Country Representative @Fida International, Nepal; Security Manager @Fida International; Paramedic/Volunteer Firefighter @Central Finland Department for Rescue Services (Keski-Suomen Pelastuslaitos)
1 个月This subject concerns a sense of safety. Immediately after crossing the border, even in a country with a similar security environment to our homeland, humans feel more unsafe and uncomfortable. We are more vulnerable abroad because we lack situational awareness of our surroundings, language barriers, cultural differences, status as foreigners, accessibility to emergency services, and lack of personal safety networks. Still, highlighting the neglected means of domestic occupational safety and security in organizations with overseas operations is crucial because safety and security are worsening globally, unfortunately also in our homelands.?
?? ?? I help businesses create travel safety programmes, empowering companies to reduce spend & carbon emissions. T'TRM Podcast host, Independent Consultant, ISO31030/31 evangelist. Travel Optimisation Specialist. MHFA
1 个月I thoroughly enjoyed this article, thank you Scott Wilcox for your insight, it’s a topic we bring up regularly when discussing Travel Optimisation Managment, which is about looking at your entire programme - domestic and international - and putting together a strategy that aligns with the organisations objectives. This approach, from the ground-up, allows us to bring more stakeholders into the conversation and begin to recognise that it’s about providing tour people with the training and the tools they need to be effective, any time - any where. ?? “Duty of Care” isn’t a domestic duty, travel isn’t just international.