Dubai-Delhi Flight Incident Leads to DGCA Investigation of Air India Leader

After receiving a complaint from an Air India crew member regarding a Dubai-Delhi flight incident, the DGCA issued a show-cause notice to Campbell Wilson, appointed CEO by Tata Sons in May and now under investigation by them.

Wilson served as former chief of Singapore Airlines' low-cost subsidiary Scoot and holds a master's in commerce in business administration. With extensive aviation industry experience in both Australia and New Zealand, Wilson had become one of the key figures in Singapore Airlines.

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DGCA Issues Show Cause Notice to Air India CEO Campbell Wilson

Air India CEO Campbell Wilson and Head of Safety, Security and Quality Functions Henry Donohoe were issued show cause notice by aviation regulator DGCA for failing to report an incident wherein a pilot allowed his female friend into the cockpit on an Emirates-Delhi flight on February 27, when cabin crew filed a complaint with them about it.

According to a senior DGCA official, Air India leaders were issued a show-cause notice on April 21 for not reporting the incident quickly enough and breaching safety instructions. They have 15 days to address these allegations while an investigation continues.

The DGCA initiated an inquiry on April 21, and earlier this month ordered Air India to deroster all crew from its Dubai-Delhi flight until investigations had concluded. Air India stated they took this matter very seriously and ongoing inquiries are underway.

A senior DGCA official announced on Sunday to PTI that the Directorate General of Civil Aviation has taken this matter extremely seriously, issuing show cause notices to both Air India leaders. Furthermore, they requested Air India take an immediate step to take their Dubai-Delhi flight out of service so as to facilitate its investigation.

DGCA Issues Show Cause Notice to Air India CEO Henry Donohoe

The Director General of Civil Aviation (DGCA) has taken the Dubai-Delhi Flight incident and attendant trinkets very seriously, issuing a show-cause notice against Emirates airline for failing to report safety instructions from DGCA as well as for delaying in investigating this matter.

A senior DGCA official revealed to PTI that Air India CEO Henry Donohoe received a show-cause notice for their innovative gizmo, the industry's first-ever e-ticketing system which enabled passengers to book tickets directly through their phones. The most costly of them, priced at INR 1,500, lasted around two hours and could be used to reserve flights in advance. Air India unveiled their e-ticketing system in September 2015 and expects it to become one of the industry's primary revenue generators, projected to bring in INR 1.25 billion this financial year. As part of a suite of offerings that competes against Indian Airlines, Jet Airways and Air Asia this e-ticketing offering stands out.

DGCA Issues Show Cause Notice to Air India Chief of Flight Safety

India's aviation regulator, DGCA, issued show cause notices to Air India CEO Campbell Wilson and Head of Safety, Security and Quality Functions Henry Donohoe for failing to report an Emirates-Delhi flight cockpit violation incident that took place on February 27 within the specified timeline and for delaying investigation of it, reported PTI on Sunday quoting an official from Air India.

Earlier, the Directorate General of Civil Aviation (DGCA) ordered Air India to temporarily ground all their pilots overseas until investigations had concluded. A cabin crew member filed a formal complaint alleging an unauthorised person entered the cockpit; this breached aviation safety regulations; in response, Air India pilots abroad have been ordered by DGCA to remain grounded until an official decision by regulator is made on this matter.

This incident marks the second instance in which an unauthorised individual was allowed to gain entry to an international flight's cockpit without permission, following one from New York to Delhi where Air India was fined Rs 30 lakh and their inflight services director suspended for three months due to this same incident of an unauthorised individual gaining access.

Crew member in this case alleged that her female friend was asked by the pilot for "living room" experience and requested pillows, business class meal and liquor onboard the Boeing 787 aircraft operated flight. Airline officials stated they were unaware of this incident until receiving a complaint filed by crew member, with DGCA now conducting its investigation of this claim.