DTW23 Highlights: Automation strategies for optimized CX and ROI
DTW23 – Ignite brought together over 3,700 attendees from the telecommunications and cloud ecosystems. This year, the event showcased the industry's urgency to “get fit for growth”, emphasizing the need for operators to simplify, modernize, and automate their operations in response to the evolving landscape. A repeated claim was also around the need to create truly open network environments (aka TMF manifestos and APIs) to better monetize network assets.?
In this newsletter, we'll delve into how these imperatives are reshaping the industry, what they mean for communication service providers (CSPs), and how Infovista's innovative solutions are poised to lead the way in this dynamic landscape.?
And finally, as we continue diving into the industry’s event season, we invite you to meet us at Cable-Tec Expo 2023 in Denver, FutureNet Asia in Singapore and Network X in Paris in the coming weeks.
DTW23 key telecom trends
Plenty of conversations were held both inside and outside our booth at DTW23, from which we highlight the following key market trends:??
The future of customer experience
At DTW23, Dave Tulis , our Chief Revenue Officer, underscores the importance of understanding network dynamics to lay a path toward achieving a fully autonomous network environment to provide great experiences. Meanwhile, Igor Pais , VP, Product Automated Assurance, underlines the need for a cloud-native assurance architecture, and how it paves the way for enhanced operational efficiencies through advanced analytics and swift root cause resolution.??
?Get a comprehensive understanding from our experts in these captivating discussions:
?? Learn more about 360o Assurance??
Achieving autonomous networks for greater efficiency
Franco Messori , Chief Strategy Officer at Infovista, explains the three building blocks that underpin CSPs’ journey from traditional to autonomous networks:???
Drawing on the rich experience of collaborating with BT, he illustrates the imperative of automating troubleshooting amidst escalating network complexities and burgeoning alarms with the help of AI/ML capabilities.??
Explore the challenges and strategies towards achieving autonomous networks and discover how Infovista’s Ativa? is supporting CSPs on their pathway towards network autonomy. Watch the full interview here.??
?? Learn more about Ativa? Suite?
Automated Troubleshooting to significantly reduce resolution time
The tight collaboration between 英国电信集团 and Infovista, unveiled through a compelling proof of concept at DTW 2023, demonstrates the prowess of Infovista's Ativa? Suite in significantly accelerating troubleshooting processes by 60-80%.???
Mark Gibney and Gina Baikenycz from BT, detail their efforts in enhancing customer experience by expediting resolution times and minimizing service disruptions through automation.??
Dive into BT and Infovista's collaborative journey towards automated troubleshooting, uncovering the tangible benefits it holds for operational efficiency and customer satisfaction. Watch the full video here:
Infovista Signs TM Forum’s OpenAPI & ODA Manifesto?
At Infovista, we're constantly innovating our platforms to provide open and flexible solutions for our customers. Our endeavor embodies this spirit as we join TM Forum 's Open API and Open Digital Architecture initiatives, aiming to enhance business and operational agility for operators. This commitment not only amplifies the versatility of our offerings but also marks our active participation in the broader industry move towards open, interoperable frameworks.
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Through this collaborative venture, we're reinforcing our commitment to delivering adaptable solutions, helping operators to thrive in the evolving digital realm, and ensuring our customers are well-prepared to leverage the benefits of open digital ecosystems.
The resource of the month: Monetizing 5G
Embrace the vast opportunities for 5G monetization by joining our enlightening on-demand webinar with Mobile World Live featuring Franco Messori, Chief Strategy Officer, and Emanuel Kolta from GSMA Intelligence, as they delve into the depths of:??
?? Uncovering operator pain points and challenges??
?? Unveiling the need for a fresh 5G approach, reducing costs and time??
?? Exploring how operators are seamlessly embracing automation across the network lifecycle??
Discover how automating your network lifecycle and unifying operations can significantly reduce operating costs and accelerate the time-to-market of new services.??
?? Watch on-demand webinar: Monetizing 5G??
Upcoming events
Join Us at Cable-Tec Expo 2023
Join us at Cable-Tec Expo 2023 to delve into cable industry advancements and discover solutions for implementing emerging wireless technologies like FWA and O-RAN.??
Learn how Infovista's offerings help maintain service quality while embarking on network expansion. Meet us at the event to explore business-driven automation, premium service delivery, and maximize revenue potential with real-time insights.???
Join Us at Network X 2023
Network X is your gateway to elevate 5G network planning, testing and operations. With Infovista, uncover a cloud-native approach for a faster 5G rollout, AI-powered RF propagation for precise simulations, strategies for streamlined network testing and unmatched customer experiences. Engage in discussions on skill gap analysis towards autonomous networks with industry experts. We look forward to connecting in Paris – fill out the form to meet our team and explore business-driven network automation to enhance customer experiences.???
We value your input:?We're always eager to hear from you! Share your experiences and insights on implementing automation across your networks and the main business outcomes you are expecting to get. Additionally, let us know what you'd like to see in upcoming editions of this newsletter. Leave your comments below, and don't forget to subscribe to stay updated on the latest advancements and insights.??
Thank you for being a part of our community. We look forward to enlightening and empowering you with more valuable content in our upcoming editions. If you'd like to receive more insights, event invites, and product updates directly in your inbox, subscribe to our email list.??
?Until next time! ????
Prepared to unleash your network’s full potential???
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