Driving Success with the BRM Body of Knowledge: Mayo Clinic's Story

As BRMs, we're constantly looking to evolve and elevate the way we serve our organizations, turning knowledge into real impact. Mayo Clinic’s journey stands as a testament to just how powerful the Business Relationship Management (BRM) capability can be when anchored by a commitment to the BRM Body of Knowledge.

Neal Sanger, Regional CIO at Mayo Clinic, recently took the stage to share how their team used this essential resource to achieve truly inspiring results over a decade.

A Foundation Rooted in the BRM Body of Knowledge

Mayo Clinic’s success story wasn’t just about implementing BRM practices; it was about embracing the BRM Body of Knowledge as a guiding light through each step of their evolution. For years, they turned to these industry standards, not as lofty ideas but as actionable tools woven into daily practices and processes. From fostering adaptability to aligning strategically with broader business goals, Mayo Clinic used the BRM Body of Knowledge to foster meaningful connections and results throughout the organization.

Adaptability, Neal shared, was one of Mayo Clinic’s key strengths. As the landscape of healthcare and business shifted, so did their BRM approach. With strategic alignment at its core, Mayo’s BRM team worked closely with partners to ensure their evolving needs were consistently met. This wasn’t just flexibility for the sake of change; it was thoughtful, measured adaptation driven by insights in the BRM Body of Knowledge.

Watch Neal's Exclusive BRMConnect Session

The result? Not only did Mayo Clinic experience increased efficiency, but they were also able to remain resilient and proactive in a highly dynamic industry. For BRMs seeking inspiration, this insight is a powerful reminder: anchoring flexibility in best practices creates a sturdy yet adaptable framework for long-term success. The commitment seen from the Mayo Clinic BRM Team got them awarded the prestigious Global Excellence Award for BRM Team at the 2024 World BRMConnect Conference.

Practical Takeaways for Every BRM

Neal’s session offered practical, actionable takeaways that resonated with BRMs across all industries. Here are a few standout lessons:

• Be Intentional with Your Decisions: Let the BRM Body of Knowledge guide each choice. By grounding decision-making in these established principles, BRMs can cultivate sustainable partnerships that align with their organization’s overarching goals.
• Prioritize Strategic Alignment: Continuously ask how each project or task enhances alignment with business goals. This way, BRM actions remain relevant, making it easier to measure success in tangible outcomes.
• Commit to Continuous Improvement: Growth doesn’t stop. Embrace a mindset that celebrates the journey and makes space for ongoing refinement.

Bringing BRM Knowledge to Life—For You, Too!

If you weren’t able to join us live, don’t worry. We’re sharing the recorded session with the link above so that BRM teams at any stage of their journey can learn from Neal’s insights. Mayo Clinic's success was no accident-it was the result of intentional decisions informed by the BRMBOK and a dedication for growth. Let their story inspire you to lean into your own BRM journey and see just how far you can go!