Driving Excellence in Parking Technology

Supporting a Leader in Parking Access & Security Technology

Qcom provides selective outsourcing solutions for a parking access and security specialist, combining preventative maintenance, field repair services, and technical support to enhance their in-house capabilities.

Key Highlights:

• Delivering planned preventative maintenance on parking technologies across thousands of UK & Ireland locations.
• Maintaining manufacturer standards through ongoing training and spare parts management.
• Providing nationwide field engineering support for break-fix needs during peak periods, staff absences, or special projects.

The Client’s Needs: The client required additional resources to handle preventative maintenance and support their in-house team during busy periods or staff absences. Their technology, including payment systems, barriers, and ANPR, needed regular maintenance and rapid response to 700+ monthly break-fix calls across critical sites like airports and retail parks.

Qcom’s Solution: Qcom developed a comprehensive solution including:

• A robust training program to ensure engineers meet manufacturer standards on all equipment.
• Inventory management of spare parts to support quick response times.
• Seamless integration with the client’s operations, including live reporting through Qcom’s Partner Portal.

The Results: Qcom now handles preventative maintenance and supports break-fix operations across the UK and Ireland. By outsourcing to Qcom, the client benefits from a scalable, high-quality engineering resource capable of addressing both immediate operational challenges and future growth opportunities.

This partnership exemplifies the power of selective outsourcing, providing the flexibility and expertise needed to thrive in a demanding industry.

“By partnering with Qcom, the client has unlocked a dedicated, scalable resource to support their operations and future goals.” – Rob Heritage, Qcom Operations Manager