Will driverless deliveries reduce prices?

In this week's The Digital Restaurant podcast, we discuss the following key headlines, and here are some of our key quotes. To get the transcript of our podcast - head here.

Articles mentioned in the video:

Driverless deliveries in Arizona

"I think probably the biggest value leakage in delivery transactions today, and that is the cost of the driver. That's both in terms of what a marketplace delivery may pay to a driver, but also in terms of the tips that a customer pays out. And all of that, as I think everyone is finding, is adding up to an increasingly expensive convenience charge." - Carl

Chick Fil'a continue to set the benchmark

"I would posit - and the reason why we're talking about this on the digital restaurant podcast- is that much of their success and their ability to drive those kinds of unit volumes are around their use of technology in ordering, in managing the kitchen and in putting out the fulfillment in whatever format it's coming, whether it's customer pickup or at the counter in store or delivery. " - Meredith

Tech Outages represent a big risk for digital restaurants

"We need to have the plans, the processes, the training in place to help our restaurant teams know what to do when potentially 40 to 50 percent, have at that level of transaction mix at risk." - Carl

Bojangles and Bikky team up on CDP's

"It's very hard to do anything with that information unless you can understand it holistically across all the different channels" - Meredith

Chargebacks, Friendly Fraud and its growing impact

"Relative to the first quarter of 2023, chargeback rates on food and delivery orders have increased by 31%" - Carl

Additional Articles:

6. California wage hikes take effect

7. Amazon walks out on Just Walk Out

8. Waitr's turbulent journey comes to an end

9. Chownow continues the year of consolidation with Cuboh acquisition

Alistair Levine is worth a follow to keep tune of his top tips for restaurant operators

When an HBO Emmy winner starts to pay attention to food delivery

Delivery collective raises $3.8MM and a lot of attention

Check out our take on the digital ramifications of the California Wage hike

Coming next week - Alternative Ways to Acquire Customers Digitally with James Buehl of World of Beer Franchising, Inc. Bar & Kitchen