Dreading change? Empower your team to embrace it in 4 steps

Button’s four key considerations when tackling the human side of digital projects within your organization.

In business, as in life, change is the only constant.?

Another truth? The benefit of listening to people with experience and tenure.?

To Button, the “people” aspect is as crucial as the technology solution when we help clients develop new programs or software systems.

While seasoned teams with deep industry expertise may be resistant to change due to entrenched practices, their adaptability and willingness to pivot is made easier with engagement and empowerment, outlined in our four-step process you can use in your own change management initiatives.?

Button’s core belief is that tenure and industry knowledge are vital for future success. Integrating legacy expertise, new skills, and current context ensures existing teams evolve alongside product and process development.?

Remember: “Those who cannot remember the past are condemned to repeat it.” But enough clichés! Here are Button’s four key considerations when tackling the human side of digital projects within your organization.

1. Define how team roles fit into the new environment?

2. Build your service delivery blueprint with your team?

3. Have the team help organize potential features by business value

4. Have your experienced team members help track risks

Read the full story now to empower your team to embrace change.

CLIENT NEWS

B.C.’s Community Energy and Emissions Inventory engages Button for design work

Button is excited to be providing design for the British Columbia Community Energy and Emissions Inventory (CEEI) .

The CEEI plays an important role in helping local governments track and report energy, greenhouse gas GHG emissions, and supporting indicators at a community-wide scale. Given that over 50% of British Columbia’s greenhouse gas (GHG) emissions are under the direct or indirect influence of municipal governments, the organization’s work is crucial, and Button is excited to contribute to design work to increase the value and usage of the emissions inventory.

Does your organization need a user-focused roadmap for your long-term goals??Contact us to chat about how Button can help your team evaluate your current data sources and architecture to increase your data’s value and integrity, and build a roadmap for your long-term goals.

Let’s chat!

COMMUNITY ENGAGEMENT

?? Meet Mandy, our newest Button team member!

Button is always looking for innovative, insightful and creative individuals to join our talent network!?

Each of our projects is supported by a carefully selected, cross-functional team of creators, developers, and subject-matter experts that delivers for and delights our clients with our work. (And has fun in the process.)

This month, we’d like to welcome Mandy Leung to our team.

Tell us about yourself, Mandy.

I am a Dublin-born, Vancouver-based, globally training UX researcher with experience working in retail, wealth management, insurance, and non-profit industries.?

I really enjoy tackling projects that are at the intersection of data and user experience design. I focus on defining the problem with the client, and then collecting information using a toolbox of quantitative and qualitative design methods. The focus at the end of each project is to communicate the results with empathy, and to tell a story around the data that improves both business value and user experience.?

Increasingly, my work has focused on scaled agile delivery across teams and organizations, defining business processes, and creating a digital ecosystem.

Last year I got certified as an Agile Scrum Master, and I look forward to helping organizations grow and develop with the pace of technology.

What is something fun or quirky that you like to do when you’re not working?

I moved to Vancouver from Ireland last March—it’s almost my one-year anniversary! Since then, I have immersed myself in Vancouver culture and taken on hikes, yoga and all things Canadian. Living up to my true Irish nature, I do enjoy the occasional pint, although I have yet to find a pint of Guinness as good as back home!

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WORTH YOUR ATTENTION

What We’re Reading: The Five Dysfunctions of a Team, by Patrick Lencioni

“The Five Dysfunctions of a Team” by Patrick Lencioni is a long-cited leadership fable (published more than 20 years ago) that explores the causes and solutions of team failure. The main character, Kathryn Peterson, is a new CEO who inherits a dysfunctional executive team at a struggling company. She uses a model of five dysfunctions to diagnose and address the problems within the team. The five dysfunctions are:

• Absence of trust: team members are not vulnerable and honest with each other.
• Fear of conflict: team members avoid constructive and productive debate.
• Lack of commitment: team members do not buy in to decisions and plans.
• Avoidance of accountability: team members do not hold each other responsible for results.
• Inattention to results: team members focus on their own agendas instead of the team’s goals.

Through Kathryn’s journey, readers learn how these dysfunctions undermine teamwork and performance, and how leaders can watch for these flags and work with their teams to overcome them should they manifest.?

FURTHER READING

Stay on top of vital digital services news and tips by checking out insights from our previous newsletters!

CHANGE MANAGEMENT: How to get your team to adopt new digital tools and processes.

DO YOU NEED A SERVICE DESIGNER?: ?The signs and gaps to look for in 2024.

SPRING-CLEAN YOUR PUBLIC SECTORY DIGITAL STRATEGY: Shake off the holiday cobwebs and hit your goals for the new year by following these four resolutions to make 2024 your best year yet.

AI IN THE PUBLIC SECTOR: ?We break down AI’s potential to revolutionize public services—as well as the serious pitfalls to acknowledge when handling public information and public trust.

?THE NEWEST HOT BUTTON REPORT: Learn how to rebuild trust with your stakeholders. Download the full, free report now.

?? Did you enjoy this edition of the Button Insight? Then subscribe now to get it in your inbox twice monthly.