"Don't You Ever Have Sales?" A humorous look at communication.

I recently heard a story about a conversation that occurred between a team member and a potential customer in a product-based business. The customer had come into the store to look at items for potential purchase. Many of those items had higher price points. A team member approached the customer and a brief conversation ensued.

It wasn't long before the customer asked the team member a question...

"Don't You Ever Have Sales?"

The team member was aghast and replied,

"We wouldn't be in business very long if we didn't!"

That brief exchange was a great demonstration of how the same words can take on different meanings to different people - even when they speak the same "language". In this case, the customer wanted to know if they could potentially get a better price. The team member took those same words as a suggestion that the business was unsuccessful because no one was buying in the moment. Hurt, confusion, a potential lack of sale...

Are you investing time as a leader to improve your communication skills?

Communication is critical to organizational success. Miscommunication leads to lost time, lost sales, lost connections, and lost opportunities. 

There is good news! You can improve communication. You can learn to understand the personality behaviors of yourself and others to greatly lessen potential miscommunications.

One of the best tools I have found for improved communication is the DISC model of Human Behavior. I wish I had known about it decades ago. Applying it is powerful and truly life changing. As an Advanced Accredited Human Behavior Consultant, I encourage you to begin your communication growth journey today with a DISC assessment. I offer many types of DISC assessments - for leaders, for adults, for children, in Spanish & French, for Sales, Hiring and Fitness to name a few. Check them out. 15 minutes of your time could strengthen your ability to communicate on a whole new level. https://lioncrestleadership.com/disc-behavioral-assessments/