Don’t Leave Your Data At Risk In The Cloud

Dear subscribers,

When SMBs move to SaaS, backup and recovery is up to the MSP

For years, businesses have relied on MSPs to protect their on-premises data. Now, as SaaS solutions like Microsoft 365, Salesforce, and Google Workspace gain popularity, most companies assume their SaaS providers take the same responsibility for data in the cloud. But they don’t—and that misconception can leave critical data at risk. Of course, if something does go wrong, it’s the MSP who’ll most likely take the blame anyway. To ensure the best results for their customers, and avoid unproductive finger-pointing after the fact, MSPs need to take the lead on backup and recovery for SaaS data just as they do for data stored on-premises. After all, when customers lose data, nobody wins.

7 out of 10 companies had been hit by a cyberattack with a data recovery cost of $150,000!

However, as small, and midsize businesses move to the cloud, they don’t always fully understand the implications of this shift for their data. Before the transition, they relied on their MSP to provide backup and recovery for their on-premises data. In moving their data to the cloud, they might assume that this responsibility will shift along with it, from their MSP to Microsoft, Salesforce, Google, and whoever else delivers their SaaS services. But that’s simply not the case. While some SaaS solutions do provide rudimentary capabilities for data recovery, such as the recycle bins and file version histories in Microsoft 365, that’s far from a comprehensive native backup and recovery service. If data goes missing — a CEO accidentally deletes a crucial email, a disgruntled former employee corrupts a ShareFile directory, or a hacker locks down business-critical data with ransomware—the company is on its own to try to get it back. And they quickly find this to be a costly and time-consuming effort with no guarantee of success.

Only 34% of small businesses have policies in place for storing and disposing of confidential data!

Microsoft and other SaaS providers don’t exactly hide their abdication of responsibility for backup and recovery. Their Service Level Agreements make clear that it’s up to customers to handle this themselves. But one way or another, the message isn’t getting through. Furthermore, half of C-Suites and hackers aren’t the only ones posing a danger to data. Companies have just as much to worry about inside their own organization. As SaaS gives users greater control over the data within an application, it becomes far more difficult for IT and security teams to maintain protection. Similarly, the complexity of SaaS architecture increases the likelihood of security gaps and misconfigurations. All it takes is one malicious insider — a disgruntled, corrupt, or simply mischievous employee — to wreak havoc.

What your customers need now to keep their SaaS data safe!

While some MSPs already offer limited SaaS backup services, they tend to be limited to simpler use cases like email-only and OneDrive files. Shared data like SharePoint and Microsoft Teams pose a greater challenge requiring a deeper integration into Microsoft 365. For both MSPs and their customers, the key is to make data backup and recovery both comprehensive and simple — as well as fast. When critical data goes missing, time is of the essence.

Comprehensive SaaS backup should include:

? SharePoint sites, including metadata

? Mailboxes (all types)

? In-place archives

? Calendars, tasks, and contacts

? Microsoft OneDrive folders

? Microsoft 365 Groups, including conversations, plans, files, sites, and calendar

? Microsoft Teams, including wiki and chat

Our BDR Suite is a comprehensive and cost-effective cloud backup solution for SMBs and is highly secure and scalable. You can directly back up your data from File Servers, Application Servers, Endpoints, and Microsoft 365 to the Online Cloud. You will have the flexibility to recover your backup data anywhere at any time from the Online Cloud. The platform holds its cloud servers in Amazon Web Services (AWS), which helps to comply with all the major global regulations as ensured by AWS.

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Best Regards,

Nick Singh

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