Don't Hang Up First

You got to the end of the phone conversation with a customer...

You have already summarised what has been discussed during the call, and let the customer know what happens next.

You both said "goodbye" to each other...

...what now?

Here is a tip to show that extra care to your customers when you are on the phone with them:

Wait for the customer to hang up first before you put the phone down.

• It will give your customers the impression that you have time to listen to what they are saying, and are not in a hurry to hang up the phone;
• If your customers think of one last thing to ask you won't miss it, and they won't be cut off mid sentence.

Bonus Tip: To make sure your customers don't?have any additional questions or requests, and have received all the support they need, before saying "goodbye", you could ask them:? <<Is there anything else I can help you with today?>> ?

Thank you for reading, and have a great month!

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