Don't Fill Voids of Process with Code

Greetings to all our tech enthusiasts, citizen developers, and seasoned developers alike! Today, we're diving into an evergreen topic that resonates deeply within the heart of every organization leveraging the ServiceNow platform: the delicate balance between utilizing out-of-the-box (OOTB) capabilities, native ServiceNow Applications, and or custom coding. The classic, build vs. buy decision point.

Both have merit and should have open discussions weighed against the cost/benefit of the ultimate decisions made. “Just because you can, doesn’t mean you should.” Embrace the Power: Celebrate the ServiceNow Platform

Since its inception, ServiceNow has revolutionized how businesses manage workflows, automate processes, and improve operational efficiencies. It's a platform that supports and encourages innovation across every level of technical expertise.

?

From citizen developers making their first foray into the digital transformation journey to seasoned veterans architecting complex solutions, ServiceNow offers an unmatched canvas for creativity and efficiency.

?

However, amidst this ocean of possibilities, there lies a common trap — relying too heavily on custom code to address gaps that, in reality, could be bridged through process improvements within the platform's native capabilities.

?

Since my journey with ServiceNow, which began in 2005, I've advocated for a simple yet profound mantra: "The best coders introduce code only when the platform can't, not because they can."

?

xtype: A Testament to "Better Together"

Enter xtype, our embodiment of this very philosophy. At xtype, we firmly believe in enriching ServiceNow’s inherent strengths with our Platform Engineering Products built natively on the ServiceNow platform. It's not about reinventing the wheel but making it run smoother, faster, and more efficiently than ever before.

?

Our mission with xtype is to fill the gaps without overcomplicating solutions. We empower you to leverage the full spectrum of ServiceNow's capabilities, enhancing them with xtype's products only when necessary. This approach ensures optimal performance and sustainability and aligns with our broader vision of making the platform ubiquitous. The Right Tools for the Right Job

The key to unlocking the full potential of ServiceNow lies in understanding its capabilities and knowing when to extend them. Custom code, while robust, should be reserved for scenarios where the platform's native functionality reaches its limits.

?

By adopting xtype's platform engineering products, you're optimizing your ServiceNow environment and adopting a mindset of efficiency and effectiveness. Our products are designed to work harmoniously and, more importantly, natively with ServiceNow, ensuring you get the most out of the platform without unnecessary complexities.

#GetYourLifeBack

Our motto, "#GetYourLifeBack," reflects what we aim to achieve — giving back time and freedom for developers to innovate, and we do it by simplifying and enhancing their ServiceNow experience. It's about moving away from the mindset of coding for the sake of coding and towards a future where process improvements and platform capabilities lead the way.

?

In Conclusion: Embrace the Platform: Empower with xtype

As we navigate the complexities of digital transformation, let us remember the strength of simplicity and the power of leveraging the right products for the right job. The ServiceNow platform, enhanced with xtype's platform engineering products, offers a pathway to meet and exceed our digital aspirations.

?

Together, we're not just building solutions; we're crafting a future where technology serves us, not the other way around. Let's continue to celebrate the power of the ServiceNow platform and embrace the enhancements xtype brings to the table. After all, we're better together.

?

Thank you for being a part of this journey. Here's to many more milestones achieved together.?

Stay innovative, stay efficient, and most importantly, #GetYourLifeBack.

*This edition of “What the Huck” was inspired by @Fred Luddy, @Bow Ruggei, @Eric Schroeder @Rob Phillips, @Jerrod Bennett, @Derek Lamarche @Dave Wright, @Jonathan Markworth, @Bobby Edmonds, @Dick Smith, and @David Wilson, the ground-level executers and the founders of the promise of the ServiceNow vision, and the pioneering spirit of the Platform Engineering potential xtype delivers.

?

Robert “Huck” Huckaby

Chief Strategy and Innovation Officer

xtype