Don't allow the business to determine ServiceNow functionality!??

Hi,

If you allow the business to determine ServiceNow functionality, your instance will become riddled with custom scripts, leading to all kinds of problems.

Hear expert Ruben tell you all about the consequences of too many customizations below ??

?Watch the entire podcast episode?here, or?listen on Spotify.

Use Platform Intelligence to get more from ITSM ??

If you’re using?ServiceNow ITSM, we can help you leverage the platform's intelligence tools to assess and improve the people, process, and technology aspects of how you work. Check out this?case study?where we used our proven approach (combining?Digital Strategy,?Organizational Change Management?and?Intelligence & Analytics?tools) to drive Continuous Improvement in the IT Service Management department of a large energy company.

ServiceNow Tip of the Month???

Need to quickly open a new page in ServiceNow? With?CTRL?+?CLICK scroll wheel, you can quickly open a page in a new tab, check something and close it again.

Get to know all about CSDM through a game ??

As one of the most important elements of ServiceNow, the?Common Service Data Model?defines where data should be stored and managed, and how all data is related to each other. So, it's important to get this right. Our?CSDM Game?helps to get you and your team familiarized with the model in a fun way.

Stay tuned for next month's edition of?Flow@Work?Exclusive.?And as always, let us know if there are any specific topics you'd like to see covered here.???