Domino's tipping the guest, Are Starbucks suffering digital inertia, and why GrubHub are deepening their ties with Hilton.
Carl Orsbourn
SVP - Food, Hospitality & Retail | Innovating ops with AI, automation & offshore labor for Restaurants, Retail, Tech, Multi-Units | Bestselling Author | Co-Founder | Board Member |Tech Thought Leader
In this week's The Digital Restaurant podcast, we discuss the following key headlines, and here are some of our key quotes. To get the transcript of our podcast - head here .
Articles mentioned in the video:
"Technology innovations were driving speed, primarily for digital orders, place of pickup, and for that 7 out of the 10 brands that they looked at, the overall scores for the innovation experiences were better than legacy." - Carl
"….the brands across industries, according to this report, that are investing in personalization are seeing higher growth rates" - Meredith
"...how Hilton can utilize excess kitchen capacity, or if they perhaps wanted to go alone and they wanted to develop concepts of their own , they could perhaps then think about how do they tap into that wider database of loyalty customers." - Carl
Related Articles: What's suddenly going wrong with Starbucks?
"And Starbucks, if I could give you any advice, it would be yes, absolutely improve those service times, but maybe also take a look at your prices." - Meredith
Related Articles: Tipping debate still rages as America barrels toward a 'new normal'
"I think this is brilliant because clearly it's a trip frequency driver, a topic that gets the attention of everyone and something that can be seen to be playing a positive role in addressing consumer sentiment." - Carl
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