Domino's tipping the guest, Are Starbucks suffering digital inertia, and why GrubHub are deepening their ties with Hilton.
May 7, 2024 - Domino's tipping the guest, Are Starbucks suffering digital inertia, and why GrubHub are deepening their ties with Hilton.

Domino's tipping the guest, Are Starbucks suffering digital inertia, and why GrubHub are deepening their ties with Hilton.

In this week's The Digital Restaurant podcast, we discuss the following key headlines, and here are some of our key quotes. To get the transcript of our podcast - head here .

Articles mentioned in the video:

1. How does innovation stack up against its legacy solution?

"Technology innovations were driving speed, primarily for digital orders, place of pickup, and for that 7 out of the 10 brands that they looked at, the overall scores for the innovation experiences were better than legacy." - Carl


2. Why are budget constraints holding personalization efforts back?

"….the brands across industries, according to this report, that are investing in personalization are seeing higher growth rates" - Meredith


3. Grubhub deepen ties with Hilton

"...how Hilton can utilize excess kitchen capacity, or if they perhaps wanted to go alone and they wanted to develop concepts of their own , they could perhaps then think about how do they tap into that wider database of loyalty customers." - Carl


4. Starbucks and Texas Roadhouse have differing results. Has digitization hurt one and not the other?

Related Articles: What's suddenly going wrong with Starbucks?

Texas Roadhouse’s is seeing no behavior changes from consumers

"And Starbucks, if I could give you any advice, it would be yes, absolutely improve those service times, but maybe also take a look at your prices." - Meredith


5. Domino’s covering the tipping point amidst consumer frustration

Related Articles: Tipping debate still rages as America barrels toward a 'new normal'

Domino's Will Give You A $3 Tip To PICKUP Your Pizza But There's A Catch!

"I think this is brilliant because clearly it's a trip frequency driver, a topic that gets the attention of everyone and something that can be seen to be playing a positive role in addressing consumer sentiment." - Carl


Additional Articles

6. Stak n' Shake Installs PopID Facial Recognition to Power Its Kiosks

7. Qdoba Acquisition Wins Deal of the Year

8. Should you use be using scales to power your chargeback dispute capabilities and improve accuracy for customers?

9. Pipedream is not such a pipedream according to investors pumping $13M into hyperlogistics start up

10. The different stages of personalization

11. Building a marketplace later than the rest

If you're not following the authenticity and insights from Andrew's stories on LinkedIn, you should.


The restaurant industry continues to be a popular investment


Have you thought about influencer marketing?

Meredith on Wisking It All with Angelo Esposito talking holistic tech for restaurants

Signage at the next level

Come join Carl & Meredith at Food on Demand in Las Vegas this week and get a copy of the book from the DRA or Empower Delivery booth


Joel Silverstein

Global Hospitality & Retail Advisory Services - Private Equity, Venture Capital, Industry Groups. Experienced Board Member.

6 个月

Starbucks has a huge facilities problem - so many legacy stores need remodelling.

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