There doesn’t need to be a problem

We get a lot of enquiries from businesses with between eight to twelve sites / stores / venues/clubs. These businesses have generally been running for at least three years and they’ve experienced some amazing success, but it’s at this stage of their growth journey that service standards become harder to maintain and manage.

A great example of this is nodo (if you’re a Brisbane native it’s highly likely you know who I’m talking about). nodo was founded by Kate Williams in 2014 whose mission it is to bring fun back into gluten free, wholesome food.

At no time did nodo have a problem or issue with their customer service, in fact you could say the opposite was true. However, Kate wanted to maintain a line of sight of how the team was performing and make sure everyone remained focused on delivering excellent customer service.

You can check out the nodo case study here

I think nodo is a great example of where there doesn’t need to be a customer service problem to start mystery shopping. If customer service is important to your business and you’re ready to train and coach your team with the feedback provided, then now is a great time to engage with us.

If not now, when?

Book in a free 30 min consult here