Does Your Business Need a Knowledge Base Builder?

Here are some interesting findings on knowledge base solution we came across and thought of sharing it with you!

• Fortune 500 companies lose roughly “$31.5 billion a year by failing to share knowledge”, a very scary figure in this global economy filled with turbulence and change.
• 91% of customers would use an online Knowledge Base if it were available and tailored to their needs.
• While 20% of employees spend their time at work searching for information they need in scattered folders and disorganized data repositories while tracking down colleagues who can help with specific tasks.
• Workers waste around 5 hours a week trying to get a hold of individuals that possess the details they require.

What is a Knowledge Base?

A knowledge base is basically a self-serve digital portal that stores, categorizes, organizes, manages, and shares a vast array of information related to specific topics or areas of expertise of the organization.

Why is knowledge base important?

Wherein, a robust knowledge base empowers your teams, customers, and stakeholders with instant, on-demand self-service support to resolve their issues independently and efficiently-all this in real time. Ultimately, it helps businesses save time, resources, and improve overall user satisfaction.

Also, this online search-based platform seamlessly categories Product pages, frequently asked questions (FAQs), How-to-use-manuals, “Getting started” articles, Videos & webinars, Glossaries & definition lists, and more without having to monitor version control or create multiple versions. ?

But here’s the catch!

As you probably have gathered by now, a knowledge base isn’t something you can just smack together overnight. That’s where a robust knowledge base builder comes into the picture.

To create a truly transformative knowledge base and elevate your knowledge management efforts, you need the perfect Knowledge Base Builder tailored to your specific business needs.

The Role of Knowledge Base Builder in Knowledge Management

The knowledge management process involves storing, categorizing, sharing, and transferring various forms of resources that include but are not limited to articles, manuals, landing pages, videos, FAQs and so on. While knowledge base software acts as an essential tool that makes these processes seamless and possible. By offering a centralized platform for storing and sharing knowledge, a knowledge base streamlines knowledge management efforts, ensuring that crucial information is readily available to those who require it.

Why Engagely’s Knowledge Base Builder?

It's a No-code Knowledge Management Platform designed to make it easy for teams to publish documentation websites without having to worry about the infrastructure and design details.

It helps organizations collectively, intentionally, and systematically:

Collect, Organize, Update. Exchange, Share , and Analyze information to make most of it.

The features that make Engagely stand out:

• User-friendly and simple to implement with no-code
• Powerful, feature-rich content authoring capabilities
• Dynamic & comprehensive Google-like search options
• Ready to use templates with tailored options for customization
• Actionable insights and detailed analytics
• Seamless software integrations and API access
• Content control and version history
• Multiple Languages/Translations and Localization
• Unified view of the knowledge repository
• Optimized content migration

The best part? All Engagely’s features are available at each pricing tier, ensuring streamlined scaling as your company grows.

How does the solution work?

Engagely knowledge base builder accelerates adaptations to ever changing information needs with self-serve approach-

1. In-built Knowledge Base- for quick and seamless transition of your local database. ???????????????????????????????????????????
2. Product Documents- for keeping knowledge base handy for your SaaS products. ????????????????????????????????????
3. Technical Documentation- 'how-to manuals, detailed tutorials, release notes, reference, sys docs, & more. ??????
4. Online User Guides- that replace offline documents with online guides to modify and update in real-time.
5. FAQs pages- that constantly require adding or updating questions and answers.
6. Internal Knowledge Base- for employees or clients that have access restrictions & need login credentials.
7. Standard Operating Procedures- SOPs like agent handbooks, sales, marketing decks, and more.

Food for thought:

Feel free to explore Knowledge base builder solution by clicking on any of the following links:

https://www.engagely.ai/what-is-a-knowledge-base-builder-and-why-does-your-business-need-it/

https://www.engagely.ai/how-to-pick-and-use-the-best-knowledge-base-builder-in-2023/

To learn more about how a knowledge base builder can help your organization improve productivity, employee experience, customer experience, and more Schedule a demo with our AI expert today.??