Does Service only Matter when it Matters?

The very recent storm was a reminder of the things we take for granted (albeit we pay for) and impact of when taken away. Think bread, water and electricity. Bread and Water may be a bit localised – not a slice or a drop to be got in certain parts of the Country for a time. However this time Electricity had a major (record?) outage.

There are still a large number of people without power but not hearing complaints of ESB Networks response (service) to get people back in action. The Service being provided is everything it can be, hours worked, obstacles to be overcome and drafting in help from other Countries. Service when it matters.

The quality of service you receive from your provider can significantly impact your overall experience in whatever sector. Providers who offer excellent service are more likely to address your needs promptly, resolve issues efficiently, and provide a higher level of customer satisfaction.

Also, reliable service can enhance the value you derive from the product or service itself. The level of service from your provider can also reflect their commitment to their customers. Companies that prioritise exceptional service demonstrate a dedication to their customers, creating trust and loyalty. This can result in long-term relationships and even brand advocacy, where satisfied customers recommend the provider to others. In a competitive marketplace, superior service can be a distinguishing feature that sets a provider apart from their counterparts, ultimately determining customer retention and success.

This musing was prompted from a meeting I had with a client, yesterday. During Christmas, timing issue but payroll to be made meant they had to reach out to us, very quickly to look to help resolve as salaries needed to be paid. Because of the relationship and prior experience, they knew they could pick up the phone and discuss. Also confident of who they needed to talk to and besides that, if that person wasn’t around they had other names.

Happy to say, all salaries met but maybe even happier to say, I hadn’t heard this until yesterday because for the team it was a BAU service request and handled accordingly. I suppose you can’t turn these things on and off and having customer services embedded is a core add value.

Would like to know more on our version of Customer Service, then please call 01-2974911 or visit

Invoice Finance | Invoice Discounting | Factoring | BFS Ireland

www.bibbyfinancialservices.ie

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Servicing Irish SMEs since 2006